Return Policy

RETURN, CANCELLATION AND REFUND POLICY

BuddyMaa.com

Effective Date: October 23, 2023
Last Updated: September 16, 2026

Thank you for using BuddyMaa.com.

This Return, Cancellation and Refund Policy ("Refund Policy", "Policy") governs cancellations, returns, replacements, refunds, credits, and related claims concerning products and services purchased through BuddyMaa.com, its applications, websites, portals, WhatsApp services, or other authorized channels.

BuddyMaa is a brand operated by Super Fliers E-Ventures Private Limited ("BuddyMaa", "Company", "we", "us", or "our").

By placing an order, purchasing a Service, subscribing to a plan, booking an appointment, enrolling in a training programme, submitting an application, or otherwise making a payment to BuddyMaa, you acknowledge that you have read and agreed to this Policy, together with our Terms and Conditions and Privacy Policy.

Nothing in this Policy is intended to exclude, restrict, or override any mandatory right or remedy available to a consumer or user under applicable law.

1. DEFINITIONS

For purposes of this Policy:

"Products"

Means physical products, digital products, downloadable materials, subscriptions, courses, training programmes, career products, and services offered or sold through BuddyMaa.com.

"Services"

Means any service provided by BuddyMaa, including recruitment services, resume services, resume writing, resume display, career assistance, counselling or advisory appointments, training, learning programmes, placement assistance, overseas placement assistance, document-related services, application services, WhatsApp services, subscriptions, and other professional or career-related services.

"Customer" / "User"

Means an individual or legal entity purchasing, subscribing to, accessing, or using a Product or Service from BuddyMaa.

"Order"

Means a request placed by a Customer to purchase a Product or Service from BuddyMaa.

"Company"

Means Super Fliers E-Ventures Private Limited, operating under the brand name BuddyMaa.

"Website"

Means https://buddymaa.com and any related website, application, portal, or authorized digital platform operated by BuddyMaa.

2. GENERAL REFUND PRINCIPLE

BuddyMaa provides different types of Products and Services. Because certain Services are customized, time-bound, digital, appointment-based, or delivered immediately after payment, the cancellation and refund rules applicable to one Service may differ from another.

Accordingly:

1. eligibility for a refund depends on the nature of the Product or Service purchased;
2. the specific refund terms displayed at the time of purchase may apply;
3. customized or substantially performed Services may not be eligible for cancellation or refund except where required by applicable law;
4. a refund will not ordinarily be available merely because a Customer changes their mind after the Service has commenced or digital access has been provided; and
5. nothing in this Policy limits a refund, replacement, cancellation, or other remedy that BuddyMaa is legally required to provide.

3. PHYSICAL PRODUCTS

Where BuddyMaa sells physical Products, a return or replacement may generally be considered only where:

• the Product received is materially defective;
• the wrong Product was delivered;
• the Product was damaged before delivery; or
• another return circumstance expressly stated on the relevant Product page applies.

The Customer must notify BuddyMaa within [7] days of delivery unless a different period is specified for the particular Product.

The Customer may be required to provide:

• order number;
• photographs or video of the Product;
• description of the defect or issue;
• delivery information; and
• any other information reasonably required to assess the claim.

BuddyMaa may inspect or verify the Product before approving a return, replacement, or refund.

4. CONDITION OF RETURNED PHYSICAL PRODUCTS

Where a return is approved, the Product should, where reasonably possible:

• be unused;
• be in its original condition;
• include original packaging;
• include accessories, manuals, certificates, and other items supplied with it; and
• be accompanied by proof of purchase.

This condition requirement shall not prevent a Customer from exercising any statutory rights relating to defective, damaged, unsafe, or misdescribed Products.

BuddyMaa may reject a return where the claimed defect or damage resulted from misuse, accidental damage, unauthorized alteration, improper installation, negligence, normal wear and tear, or failure to follow supplied instructions, subject to applicable law.

5. DIGITAL PRODUCTS AND DOWNLOADABLE CONTENT

Digital Products may include:

• downloadable documents;
• digital learning material;
• online courses;
• recorded content;
• electronic resources;
• software or digital tools; and
• other electronically delivered Products.

Because digital Products may be delivered or made accessible immediately after purchase, cancellation or refund may not be available once:

• access has been provided;
• the Product has been downloaded;
• the Customer has commenced consumption of the digital content; or
• the Service has otherwise commenced,

except where a refund is required by applicable law or the relevant Product terms expressly provide otherwise.

Where a digital Product is materially defective, inaccessible, or not substantially as described, the Customer should contact BuddyMaa promptly so that the issue can be investigated and, where appropriate, access may be restored, the Product replaced, or an appropriate refund or other remedy provided.

6. ONLINE COURSES AND TRAINING PROGRAMMES

Refund eligibility for online learning, classroom training, RTD modules, upskilling programmes, skill-development programmes, industrial training, and other educational or training Services depends on the particular programme.

Unless the relevant programme expressly provides a cancellation period:

• fees may become non-refundable once training has commenced;
• fees may become non-refundable once substantial course material or access has been provided;
• attendance, participation, or completion is the responsibility of the Customer; and
• failure to attend a scheduled session does not automatically create a right to a refund.

Where a programme is cancelled by BuddyMaa before it begins, BuddyMaa may, subject to applicable law, provide a replacement schedule, credit, transfer to another programme, or refund as appropriate.

7. RESUME WRITING, RESUME REVIEW AND CAREER SERVICES

Resume writing, resume editing, career guidance, interview preparation, application assistance, and similar Services may involve customized work performed specifically for an individual Customer.

Once work has commenced, such Services may not be cancellable or refundable except:

• where expressly stated in the applicable Service terms;
• where BuddyMaa fails to provide the purchased Service substantially as described;
• where BuddyMaa agrees to a refund as a goodwill measure; or
• where a refund is required under applicable law.

If the Service includes revisions, the Customer must use the revision opportunity within the period communicated for that Service.

A Customer's dissatisfaction with the expected employment outcome does not, by itself, constitute a failure to provide the purchased Service.

8. RESUME DISPLAY AND RESUME SUBMISSION SERVICES

Fees paid for resume display, resume submission, resume management, or related recruitment visibility Services generally relate to the provision of access, processing, display, submission, or other specified Services.

Payment for such Services does not guarantee:

• an interview;
• employer contact;
• selection;
• employment;
• salary;
• promotion;
• placement; or
• any particular career outcome.

Accordingly, a Customer will not ordinarily be entitled to a refund solely because an employer does not respond, an application is unsuccessful, or employment is not obtained, provided BuddyMaa has substantially provided the purchased Service.

9. RECRUITMENT AND JOB-POSTING SERVICES

Fees paid by employers or recruiters for:

• job listings;
• classified listings;
• featured listings;
• Hot Vacancy listings;
• subscriptions;
• banner advertising;
• manual shortlisting;
• recruiter services;
• Insta Hire;
• ready-to-deploy manpower;
• employer branding; or
• related recruitment Services

are subject to the Service-specific terms displayed at the time of purchase.

Unless otherwise expressly agreed in writing, payment for recruitment advertising or listing Services does not guarantee:

• a minimum number of applicants;
• candidate quality;
• candidate selection;
• successful recruitment;
• a particular hiring outcome; or
• a particular number of hires.

Where the purchased advertising or listing Service has already been activated or substantially delivered, the applicable fee may be non-refundable except where required by law.

10. COUNSELLING, ADVISORY AND ONLINE APPOINTMENTS

Appointment-based Services are reserved for a specific date and time and may involve allocation of professional resources.

Unless different terms are displayed at booking:

Cancellation more than 24 hours before appointment

A Customer may request cancellation or rescheduling at least 24 hours before the scheduled appointment.

Subject to the applicable Service terms, the Customer may be eligible for rescheduling, credit, or refund.

Cancellation within 24 hours

Cancellations made less than 24 hours before the appointment may be subject to a cancellation charge of up to 50% of the appointment fee, unless otherwise specified or required by law.

Failure to attend

If a Customer fails to attend an appointment without providing adequate notice, the appointment may be treated as consumed and the fee may be non-refundable, subject to applicable law.

Professional unavailability

If BuddyMaa or the relevant professional cancels an appointment, BuddyMaa may offer:

• rescheduling;
• an alternative professional where appropriate;
• service credit; or
• refund,

as applicable.

11. OVERSEAS PLACEMENT SERVICES

Overseas placement-related Services may involve substantial administrative, documentation, recruitment, verification, and professional work.

Payment for assistance with an overseas placement does not guarantee:

• employment;
• employer selection;
• an employment offer;
• work authorization;
• visa approval;
• immigration approval;
• travel authorization; or
• any particular salary or employment condition.

Where BuddyMaa has already performed substantial Services, fees may not be refundable merely because:

• a visa is refused;
• an employer does not select the candidate;
• the candidate does not meet immigration requirements;
• the candidate changes their mind;
• the candidate becomes unavailable; or
• the employer withdraws a position,

except where a specific written agreement provides otherwise or a refund is required by applicable law.

Any third-party government, embassy, immigration, medical, documentation, examination, courier, or other statutory charges may be separately payable and may be non-refundable according to the relevant third party's rules.

12. DOCUMENT AND APPLICATION SERVICES

Where BuddyMaa provides document connection, application processing, verification support, or similar Services, the Customer is responsible for providing accurate and complete information and documents.

Once a customized application or document Service has commenced, fees may not be refundable solely because the Customer later decides not to proceed.

If BuddyMaa fails to provide the Service substantially as purchased, the Customer may contact us for review of the matter.

13. SUBSCRIPTIONS

Subscription Products and Services are governed by the subscription terms displayed at the time of purchase.

Unless otherwise stated:

• subscription fees are charged in accordance with the selected billing cycle;
• cancellation of a subscription generally stops future renewals but does not automatically create a refund for the current subscription period;
• unused portions of a subscription are generally not refundable once the subscription has commenced; and
• any statutory cancellation or refund rights remain unaffected.

If a recurring subscription is cancelled, the Customer may generally continue to access the Service until the end of the paid subscription period unless otherwise stated.

14. PROMOTIONAL, DISCOUNTED AND SALE PRODUCTS

Promotional or discounted Products and Services may have specific refund or cancellation conditions.

Unless otherwise expressly stated, a discount or promotional price does not by itself create an additional refund right.

Where a promotional Product or Service is expressly identified as non-refundable, the applicable non-refundable condition will apply to the extent permitted by law.

Mandatory statutory rights relating to defective, misrepresented, or otherwise legally non-compliant Products or Services remain unaffected.

15. SERVICES THAT HAVE ALREADY BEEN COMPLETED

Where a Service has been fully performed or substantially performed, the Customer will generally not be entitled to a refund merely because they subsequently decide that they no longer require the Service.

Examples may include:

• completed resume writing;
• completed resume editing;
• completed consultations;
• completed training sessions;
• processed applications;
• completed recruitment services;
• consumed digital courses;
• activated subscriptions;
• completed document services; or
• other customized Services.

This provision does not apply where the Service was materially defective, not provided as agreed, or where applicable law provides a mandatory refund or other remedy.

16. DUPLICATE OR ERRONEOUS PAYMENTS

If you believe that you have been charged more than once for the same transaction, please contact BuddyMaa promptly.

After verification, an eligible duplicate or erroneous charge may be refunded to the original payment method, subject to payment-gateway processing and applicable law.

17. REFUNDS ARISING FROM TECHNICAL FAILURE

If payment is successfully deducted but the corresponding Product or Service is not activated or delivered due to a technical or transaction-processing error, please contact us with the relevant transaction details.

BuddyMaa will investigate the transaction and, where appropriate, provide the Product or Service or process an eligible refund.

Refund processing may depend on confirmation from the applicable payment gateway, bank, or financial institution.

18. HOW TO REQUEST A RETURN, CANCELLATION OR REFUND

To request a return, cancellation, replacement, or refund, contact BuddyMaa as soon as reasonably possible.

Email

support@buddymaa.com

Phone

1800 889 2553

You should provide:

• full name;
• registered email address;
• phone number;
• order/transaction number;
• date of purchase;
• Product or Service purchased;
• reason for the request; and
• supporting documents, photographs, screenshots, or other evidence where relevant.

For physical Products, BuddyMaa may provide return instructions after reviewing the request.

Do not send a Product to any address unless BuddyMaa has specifically authorized the return and provided the appropriate return instructions.

19. RETURN SHIPPING

Where a physical-product return is approved, the responsibility for return shipping costs will depend on the reason for the return and the applicable law.

Where appropriate, BuddyMaa may arrange or reimburse reasonable return shipping for Products that were:

• defective;
• materially damaged before delivery;
• incorrectly supplied; or
• otherwise eligible for return due to an issue attributable to BuddyMaa.

Where the return is for another permitted reason, the Customer may be responsible for return shipping costs.

BuddyMaa is not responsible for Products lost or damaged during unauthorized return shipping.

Customers should use a reliable courier service and retain tracking information and proof of shipment.

20. INSPECTION AND APPROVAL

BuddyMaa may inspect, verify, or request evidence concerning a return or refund claim before approving it.

We may contact you for additional information if necessary.

Approval of a return does not automatically mean that the Customer is entitled to a full refund. The applicable remedy may be:

• replacement;
• repair;
• rescheduling;
• service credit;
• partial refund; or
• full refund,

depending on the circumstances, the applicable Service terms, and applicable law.

21. REFUND METHOD

Where a refund is approved, it will generally be processed through the original payment method used for the transaction, where technically and legally possible.

Where a refund to the original payment method is not possible, BuddyMaa may contact the Customer to determine an appropriate alternative method.

BuddyMaa is not responsible for delays caused by:

• banks;
• payment gateways;
• card issuers;
• financial institutions;
• incorrect payment information; or
• circumstances outside BuddyMaa's reasonable control.

22. REFUND PROCESSING TIME

Once a refund is approved, BuddyMaa will initiate the refund within a reasonable period.

The time taken for the refunded amount to appear in the Customer's bank account, card account, wallet, or other payment method may depend on the relevant payment provider or financial institution.

Customers should retain transaction records until the refund has been received.

23. PARTIAL REFUNDS

Where only part of a Product or Service is eligible for refund, BuddyMaa may issue a partial refund corresponding to the eligible portion.

The calculation of a partial refund may take into account:

• Services already provided;
• digital content already accessed;
• appointment time already reserved or consumed;
• work already completed;
• third-party charges;
• promotional discounts; and
• other applicable costs,

subject always to applicable law and any specific Service terms.

24. NON-REFUNDABLE THIRD-PARTY CHARGES

Certain Services may involve third-party fees, including:

• government fees;
• visa or immigration fees;
• examination fees;
• payment-gateway charges;
• courier charges;
• registration fees;
• professional fees;
• certification fees; or
• other third-party charges.

Such amounts may be non-refundable where the relevant third party does not provide a refund, subject to applicable law.

BuddyMaa will not represent a third-party charge as non-refundable where applicable law requires otherwise.

25. FRAUDULENT OR ABUSIVE REFUND CLAIMS

BuddyMaa reserves the right to investigate suspected fraudulent, abusive, misleading, or repeated refund claims.

Where permitted by law, BuddyMaa may reject a claim or suspend an account where there is credible evidence of:

• payment fraud;
• misuse of refund procedures;
• false statements;
• manipulation of transaction records;
• unauthorized use of payment instruments;
• repeated abuse of promotional offers; or
• other unlawful activity.

Nothing in this clause limits any legitimate consumer rights or remedies available under applicable law.

26. CANCELLATION BY BUDDYMAA

BuddyMaa may cancel an Order or Service where reasonably necessary, including due to:

• technical errors;
• incorrect pricing or listing information;
• suspected fraud;
• non-payment;
• unavailability of a Product or Service;
• violation of applicable terms;
• security concerns;
• legal or regulatory requirements; or
• circumstances beyond our reasonable control.

Where BuddyMaa cancels a paid Order before the relevant Service is provided, an eligible refund may be issued in accordance with applicable law.

27. NO GUARANTEE OF EMPLOYMENT OR CAREER OUTCOME

Payments made to BuddyMaa for recruitment, resume, career, training, placement, counselling, or related Services are payments for the specific Services purchased and do not constitute payment for a guaranteed employment outcome.

BuddyMaa does not guarantee:

• employment;
• selection;
• interview;
• promotion;
• salary;
• employer response;
• visa approval;
• overseas placement;
• candidate hiring;
• training outcomes; or
• any particular career result.

Accordingly, failure to achieve a particular career or employment outcome does not, by itself, establish entitlement to a refund where BuddyMaa has provided the purchased Service as agreed.

28. CHARGEBACKS AND PAYMENT DISPUTES

Before initiating a chargeback or payment dispute with a bank, card issuer, or payment provider, Customers are encouraged to contact BuddyMaa so that the issue can be investigated and resolved where possible.

Nothing in this section restricts any right that a Customer has under applicable law or the rules of the relevant payment network.

Fraudulent or unauthorized transactions should be reported immediately to BuddyMaa and the relevant financial institution.

29. CUSTOMER RESPONSIBILITY

Customers are responsible for:

• providing accurate information;
• reviewing the Product or Service description before purchase;
• ensuring that the selected Service meets their requirements;
• attending scheduled appointments and training;
• maintaining copies of submitted documents;
• complying with Service-specific instructions; and
• notifying BuddyMaa promptly of any problem.

BuddyMaa should be notified as soon as reasonably possible after a defect, service issue, unauthorized transaction, or other problem is discovered.

30. CHANGES TO THIS POLICY

BuddyMaa reserves the right to amend this Return, Cancellation and Refund Policy from time to time.

The updated Policy will be published on BuddyMaa.com with a revised "Last Updated" date.

Changes will apply prospectively unless otherwise required by law.

The refund and cancellation terms applicable to a transaction will generally be those communicated at the time of purchase, subject to applicable law.

31. GOVERNING LAW

This Policy shall be governed by the laws of India.

Any dispute arising from or relating to this Policy shall be subject to the dispute-resolution and jurisdiction provisions contained in BuddyMaa's applicable Terms and Conditions, subject to mandatory rights and remedies available under applicable law.

32. CONTACT US

For questions, cancellations, returns, replacements, or refund requests, contact:

Super Fliers E-Ventures Private Limited
Brand: BuddyMaa
Website: https://buddymaa.com

Email: support@buddymaa.com
Phone: 1800 889 2553
Additional Contact: devendra@buddymaa.com

Registered Office: Pearls Omaxe, Netaji Subhash Place, Pitampura

33. IMPORTANT LEGAL SAVINGS CLAUSE

Nothing contained in this Return, Cancellation and Refund Policy shall:

• exclude or restrict a right or remedy that cannot legally be excluded or restricted;
• prevent a consumer from exercising a statutory right;
• waive any mandatory consumer-protection requirement;
• limit liability to the extent such limitation is prohibited by applicable law; or
• prevent a competent regulatory authority, consumer forum, court, or other legally authorized body from exercising its jurisdiction.

Where any provision of this Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement shall prevail to the extent of the conflict.

ACKNOWLEDGEMENT

By purchasing or using any Product or Service offered by BuddyMaa.com, you acknowledge that you have read, understood, and agreed to this Return, Cancellation and Refund Policy, together with BuddyMaa's Terms and Conditions and Privacy Policy.

Effective Date: October 23, 2023
Last Updated: September 16, 2026