Job Summary:

We are looking for a courteous, customer-focused Guest Service Associate (Front Office) to manage the reception area, handle guest check-ins and check-outs, respond to inquiries, and ensure an excellent guest experience from arrival to departure. The ideal candidate should have strong communication skills, a professional appearance, and a passion for hospitality.

Key Responsibilities:

• Greet guests warmly and professionally at check-in and check-out
• Handle guest registrations, room assignments, and key distribution
• Manage reservations via phone, email, and walk-ins
• Provide accurate information about the hotel, services, and local attractions
• Address guest concerns or complaints efficiently and professionally
• Maintain a clean and organized front desk and lobby area
• Coordinate with housekeeping, bell desk, and other departments for guest requirements
• Manage payments, billing, and invoicing through POS or hotel management software
• Maintain accurate records of guest stays, preferences, and feedback
• Upsell rooms, amenities, and services to enhance guest satisfaction and revenue

Skills & Qualifications:

• Graduate or diploma in Hospitality, Tourism, or relevant field (preferred)
• Proven experience in front office or guest services (preferred)
• Proficiency in MS Office and property management systems (PMS)
• Excellent verbal and written communication skills
• Polite, well-groomed, and professional demeanor
• Strong problem-solving and multi-tasking abilities
• Fluency in English; knowledge of local language(s) is an advantage
• Flexibility to work in shifts, weekends, and holidays

Education Level : Bachelor's Degree

Technical Education : N/A

Certificate : N/A

Industrial Certificate : Experience

Key Skills
Customer Service Skills, Technical & Computer Skills, Front Desk Operations, Soft Skills, Team & Coordination, Problem Solving.

Other Skills
Time Management

• English - Reading, Writing, Speaking
• Hindi - Reading, Writing, Speaking