The Guest Service Associate (Front Office) is the face of the organization, responsible for delivering a welcoming, efficient, and personalized guest experience. This role involves handling check-ins and check-outs, managing guest requests, and maintaining up-to-date records with high attention to detail and customer service.

Key Responsibilities:

• Greet guests warmly and assist with check-in and check-out procedures.
• Handle reservations, cancellations, and room assignments using the property management system (PMS).
• Respond to guest inquiries, requests, and complaints in a prompt and professional manner.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Maintain accurate guest records and update relevant databases.
• Manage billing, payments, and provide receipts or invoices.
• Assist in concierge duties such as booking transportation, tours, or restaurant reservations.
• Ensure the lobby and front desk area remain clean, organized, and welcoming.
• Follow all hotel policies, procedures, and safety regulations.
• Promote hotel services, amenities, and loyalty programs.

Education Level : Bachelor's Degree

Technical Education : N/A

Certificate : TOT Certified in Guest service associate (Front Office)

Industrial Certificate : Experience

Key Skills
Customer Service, Front Desk Operations, Administrative Skills, Technical & Computer Skills, Personal Attributes.

Other Skills
Adaptability

• English - Reading, , Speaking
• Hindi - Reading, , Speaking