We are looking for a friendly, detail-oriented, and professional Customer Care Executive to handle customer inquiries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate will be the first point of contact for customers and must be able to effectively manage a variety of customer interactions across different channels.

Key Responsibilities:

• Handle inbound and outbound customer calls in a courteous and professional manner

• Respond to customer queries via phone, email, or chat

• Resolve customer complaints efficiently and escalate unresolved issues as needed

• Maintain accurate records of customer interactions and transactions in CRM systems

• Provide information about products, services, and policies

• Assist customers with order tracking, cancellations, returns, or technical issues

• Ensure first call resolution and follow up when required

• Achieve individual and team targets for customer satisfaction and service levels

• Collaborate with internal departments (sales, logistics, tech support) to resolve issues

• Maintain confidentiality of customer data at all times

Education Level : Bachelor's Degree

Technical Education : N/A

Certificate : TOT Certified in Customer care executive

Industrial Certificate : Experience

Key Skills
Customer support , Complaint handling , Active listening , Product knowledge.

Other Skills
Teamwork

• Hindi - Reading, Writing, Speaking
• English - Reading, Writing, Speaking