- Cuttack (India)
Customer Care Excuitive
Telecommunications
Customer Service Representative
Jobs Description
Broad Responsibilities/ Major Deliverables.
Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat ·
Listening to and understanding the customer’s requirements ·
Provide product / service details & benefits to Customers ·
Providing end to end solutions to the customer ·
Asking the correct questions – probing and prompting the customer wherever required ·
Timely and accurate capturing all the information given by the customer ·
Timely follow up with Brands as per Escalation matrix till closure ·
Staying current with knowledge of products/ processes & services offered by the client ·
Ensure full adherence to all the quality parameters and SOP ·
Cooperate with other Team members, SMEs and Team Leaders. ·
Ensure 100% adherence to schedule ·
Escalating the call to the team leader / manager, wherever desirable.
Education Qualification
Education Level : Bachelor's Degree
Technical Education : N/A
Certificate : N/A
Industrial Certificate : Experience
Required Skills and Abilities
Key Skills
Active Listening , Multi-tasking, Adaptability
Other Skills
Problem Solving
Language Requirement
- Hindi - Reading, Writing, Speaking
- English - Reading, Writing, Speaking
Jobs Company Details
Company Name : Digitide Conneqt Business Solution
About Company
Conneqt Business Solutions was established in 2004. Headquartered in Bangalore, we are India's leading Digital IT & BPM services provider, a division of Quess Corp Limited. At Conneqt we strive to help our customers grow revenues, enable efficiencies, and enhance the customer experience across industries.
Contact Person : Kashinath Mishra
Contact Email ID : Kashinath.Mishra@Digitide.com
Contact Number : 9679371862
Address : Technopolish Building 10th Floor Sec 5 Kolkata
Company Website : https://www.conneqtcorp.com
