1. Customer Care Executive

• Department:

1. Customer Service / Customer Support

• Reports To:

1. Customer Service Manager / Team Leader
2. Location: [Insert Location Here]

1. The Customer Care Executive is responsible for providing exceptional customer service and support to our valued customers. This role involves addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels. The ideal candidate will be empathetic, detail-oriented, and possess excellent communication and problem-solving skills.  

• Responsibilities:

1. ·         Serve as the primary point of contact for customer inquiries via phone, email, chat, and other communication channels.  
2. ·         Listen attentively to customer concerns, clarify issues, and provide accurate and timely information.
3. ·         Troubleshoot and resolve customer complaints and problems efficiently and effectively, escalating complex issues when necessary.
4. ·         Process orders, returns, exchanges, and other customer requests accurately and in a timely manner.
5. ·         Maintain a thorough understanding of the company's products, services, policies, and procedures.
6. ·         Document all customer interactions and resolutions accurately in the relevant systems.
7. ·         Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
8. ·         Identify and escalate recurring customer issues or trends to the appropriate teams for improvement.  
9. ·         Contribute to a positive and collaborative team environment.
10. ·         Meet or exceed established customer service performance metrics.
11. ·         Participate in training and development programs to enhance job skills and knowledge.
12. ·         Adhere to all company policies and procedures.
13. ·         Potentially assist with other customer-related tasks as assigned.

1. ·         [Specify Education Level - e.g., High School Diploma, Associate's Degree, Bachelor's Degree]
2. ·         [Specify Years of Experience - e.g., 1-3 years] of experience in a customer service role.
3. ·         Excellent verbal and written communication skills in [Specify Language(s)].
4. ·         Strong active listening and problem-solving abilities.
5. ·         Ability to remain calm and professional in challenging situations.
6. ·         Proficiency in using computer systems and relevant software (e.g., CRM systems, email platforms).
7. ·         Strong organizational and time management skills.
8. ·         Ability to multitask and prioritize effectively.
9. ·         A customer-centric attitude with a passion for providing excellent service.
10. ·         [Optional: Specify any industry-specific knowledge or skills]. 
    
     

Company Name : Cyfuture India Pvt Ltd

About Company
Cyfuture is vesting organizations of all sizes with inventive business solutions ensuring high-caliber performance and improvised brand image. Being a brand that is internationally famed for stupendous service standards, competent handling of IT infrastructure, and reliable corporate image, we have over 2000 zealous experts catering to the diversified requirements of businesses from sectors like e-commerce, retail, information technology, software services, education, banking & finance and government bodies.

Contact Person : Priya Prabhakar

Contact Email ID : priya.prabhakar@cyfuture.com

Contact Number : 7080613220

Address : Plot No. 197-198, Noida Special Economy Zone, Block A, Phase-2, Noida, Uttar Pradesh 201305

Company Website : https://cyfuture.com/