The Domestic IT Helpdesk Attendant is responsible for providing technical support and assistance to users within a home or small office environment. This role involves troubleshooting hardware and software issues, setting up devices, and ensuring smooth IT operations.

Key Responsibilities

1) Technical Support & Troubleshooting

• Respond to IT-related queries and provide remote or in-person assistance.
  
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems, printers, and mobile devices.
• Assist with software installation, updates, and troubleshooting.

2) User Assistance & Training

• Guide users on using new software, applications, and devices.
• Create and update user manuals or quick troubleshooting guides.
• Assist with email setup, password resets, and data backup procedures.

3) System Maintenance & Upkeep

• Monitor system performance and conduct regular maintenance checks.
• Ensure antivirus and security software are updated.

4) Collaboration & Reporting

• Escalate complex issues to higher-level IT support or vendors.
• Work with other IT personnel to ensure system efficiency.

Education Level : Bachelor's Degree

Technical Education : N/A

Certificate : TOT Certified in Domestic IT Helpdesk Attendant.

Industrial Certificate : N/A

Key Skills
Technical Skills, Soft Skills, Attention to Detail, Software Support, ITIL Knowledge .

Other Skills
Problem Solving

• English - Reading, Writing, Speaking
• Hindi - Reading, Writing,