Job Role: Guest Service Executive (Front Office)

Job Summary

We are looking for a professional, courteous, and customer-focused Guest Service Executive (Front Office) for part-time and freelance assignments. The candidate will be responsible for welcoming guests, managing front desk activities, handling enquiries, coordinating reservations, and ensuring a smooth and positive guest experience. This opportunity is suitable for individuals seeking flexible working hours and project-based work in the hospitality industry.

Key Roles and Responsibilities

1. Welcome guests and visitors professionally and provide assistance as required.
2. Manage front desk operations, including guest enquiries, check-ins, check-outs, and appointment coordination, as applicable.
3. Handle telephone calls, emails, and guest requests promptly and courteously.
4. Assist with reservation management, booking confirmations, and guest registration.
5. Provide accurate information about facilities, services, policies, and available amenities.
6. Coordinate with housekeeping, food and beverage, security, and other departments to fulfil guest requirements.
7. Handle guest complaints and service-related issues professionally, escalating complex matters to the concerned supervisor.
8. Maintain guest records, registration details, and front office documentation accurately.
9. Support billing, payment coordination, and basic administrative activities, wherever required.
10. Ensure confidentiality of guest information and compliance with organizational policies.
11. Maintain professional grooming, workplace discipline, and service standards.
12. Complete assigned duties and shift handovers within the agreed schedule.

Required Skills

1. Excellent verbal communication and interpersonal skills.
2. Professional telephone etiquette and customer service skills.
3. Basic computer knowledge and familiarity with email and office applications.
4. Knowledge of front office procedures and guest handling.
5. Good organizational, coordination, and problem-solving abilities.
6. Professional grooming, patience, and a customer-oriented approach.
7. Ability to work independently and manage assigned responsibilities efficiently.

Job Details

Job Role: Guest Service Executive (Front Office)

Job Type:  Part-Time

Education Level : High School Diploma or Equivalent

Technical Education : Diploma

Certificate : TOT Certified

Industrial Certificate : Experience

Key Skills
Front Office Operations, Guest Relations, Customer Service, Reservation Management, Guest Handling, Complaint Handling

Other Skills
Time Management

• Hindi - Reading, Writing, Speaking
• English - Reading, Writing, Speaking