The Guest Service Executive (Front Office) is responsible for ensuring a seamless and exceptional guest experience by handling check-ins, check-outs, reservations, and guest inquiries. This role requires excellent communication, problem-solving skills, and a customer-centric approach to deliver top-notch hospitality service.

Key Responsibilities

Guest Relations & Customer Service

• Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.
• Provide information about hotel services, amenities, and local attractions.
• Handle guest requests and concerns promptly and professionally.

Front Desk Operations

• Manage room reservations, cancellations, and modifications efficiently.
• Handle payments, invoices, and billing inquiries accurately.
• Maintain proper records of guest information and stay details in the hotel system.

Communication & Coordination

• Liaise with different departments (housekeeping, concierge, room service) to fulfill guest needs.
• Respond to emails, phone calls, and online inquiries in a timely and professional manner.
• Assist in VIP guest arrangements and special requests.

Problem Resolution & Security

• Address guest complaints effectively, ensuring a quick and satisfactory resolution.
• Follow security procedures to ensure guest safety and confidentiality.

Education Level : Bachelor's Degree

Technical Education : N/A

Certificate : TOT Certified in Guest Service Executive (Front Office).

Industrial Certificate : N/A

Key Skills
Customer Service Skills, Attention to Detail, Problem-Solving & Conflict Resolution, Technology & Software Proficiency.

Other Skills
Time Management

• English - Reading, Writing, Speaking
• Hindi - Reading, Writing,