- Malappuram (India)
Guest Service Executive (Front Office)
Skill Development
TOT Certified Trainer
Jobs Description
We are looking for a customer-focused, professional, and well-groomed Guest Service Executive (Front Office) to provide excellent front-office services and ensure a smooth and welcoming experience for hotel guests. The candidate will be responsible for handling guest arrivals and departures, reservations, inquiries, billing, and coordination with various hotel departments.
Key Responsibilities
- Welcome, greet, and assist guests in a professional and courteous manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, bookings, cancellations, and modifications.
- Provide information about hotel facilities, services, room types, and local attractions.
- Handle guest inquiries, requests, feedback, and complaints promptly.
- Coordinate with housekeeping, maintenance, food & beverage, and other departments to meet guest requirements.
- Prepare and maintain guest records and front-office documentation.
- Handle billing, payments, invoices, and basic cash transactions accurately.
- Operate hotel PMS/front-office software and other computer systems.
- Manage telephone calls, emails, and other guest communications.
Maintain professional grooming, hygiene, and hospitality standards.
Required Skills
- Good verbal and written communication skills.
- Strong customer service and guest-handling skills.
- Basic computer and MS Office knowledge.
- Knowledge of hotel PMS/front-office software is preferred.
- Good interpersonal and problem-solving abilities.
- Ability to work in shifts, including weekends and holidays.
- Professional appearance and positive attitude.
- Ability to work effectively as part of a team.
Education Qualification
Education Level : High School Diploma or Equivalent
Technical Education : NA
Certificate : TOT Certified
Industrial Certificate : Experencie
Required Skills and Abilities
Key Skills
Guest Handling & Customer Service, Reservation & Booking Management, Complaint Handling & Problem Solving
Other Skills
Time Management
Language Requirement
- Hindi & English - Reading, Writing, Speaking
Jobs Company Details
Company Name : Nifa Infocomp Services Pvt Ltd
About Company
NIFA Info comp Services Private Limited is a Jaipur, Rajasthan-based private company incorporated in 1996 and currently listed as active. The company operates in the IT/software and business services domain, with its corporate classification linked to software publishing, consultancy, and related computer services.
Contact Person : Meenakshi Skill councils
Contact Email ID : hr@buddymaa.com
Contact Number : 7678208575
Address : Collectorate / Civil Station, Up Hill, Malappuram, Kerala, PIN - 676505.
Company Website : https://www.nifaindia.com/
