- Hooghly (India)
Guest Service Associate (Front Office)
Skill Development
TOT Certified Trainer
Jobs Description
We are looking for a customer-focused, professional, and well-groomed Guest Service Associate (Front Office) to provide excellent front-office services and ensure a smooth and welcoming experience for hotel guests. The candidate will be responsible for handling guest arrivals and departures, reservations, inquiries, billing, and coordination with various hotel departments.
Key Responsibilities
- Welcome and greet guests in a professional and courteous manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, bookings, cancellations, and modifications.
- Provide information about hotel facilities, services, room availability, and local attractions.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate guest records and update information in the hotel management system.
- Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments for smooth operations.
- Handle telephone calls, emails, and other guest communications.
- Prepare and manage guest bills, payments, invoices, and receipts as required.
- Maintain confidentiality and security of guest information.
- Handle special guest requests and ensure timely resolution of service issues.
- Follow hotel policies, front-office procedures, safety, and service standards.
- Maintain professional grooming, communication, and hospitality standards.
- Support the Front Office team during peak hours, check-in/check-out periods, and high-occupancy situations.
- Ensure high levels of guest satisfaction through prompt, courteous, and personalized service.
Required Skills
- Guest Handling & Customer Service
- Front Office Operations
- Check-in & Check-out Management
- Reservation & Booking Management
- Guest Complaint Resolution
- Communication & Interpersonal Skills
- Billing & Payment Handling
- Time Management
- Attention to Detail
- Professional Grooming & Hospitality Etiquette
- Ability to work in shifts, including weekends and holidays
Education Qualification
Education Level : High School Diploma or Equivalent
Technical Education : NA
Certificate : TOT Certified
Industrial Certificate : Experience 2-3 Years
Required Skills and Abilities
Key Skills
Telephone & Email Etiquette, Guest Relations Management, Billing & Payment Handling, Front Office Operations
Other Skills
Time Management
Language Requirement
- Hindi - Reading, Writing, Speaking
- English - Reading, Writing, Speaking
Jobs Company Details
Company Name : Nifa Infocomp Services Pvt Ltd
About Company
NIFA Info comp Services Private Limited is a Jaipur, Rajasthan-based private company incorporated in 1996 and currently listed as active. The company operates in the IT/software and business services domain, with its corporate classification linked to software publishing, consultancy, and related computer services.
NIFA Info comp Services has also been associated with skill development and vocational training initiatives, including training centres under schemes such as PMKK and DDU-GKY. Government and sector-skill sources list the organization as a training partner across multiple locations in Rajasthan.
Contact Person : Meenakshi Skill councils
Contact Email ID : hr@buddymaa.com
Contact Number : 7678208575
Address : Vill- Jarura, Post & P.S.- Polba, Dist- Hooghly, Chandannagar, West Bengal - 712138
Company Website : https://www.nifaindia.com/
