Job Role: IT Helpdesk Attendant Trainer

QP Code: SSC/Q0110 – Version 4.0

Job Type: Full Time (Offline Vacancy)

Location: Dhanbad, Jharkhand

Salary: ₹18,000 – ₹23,000 per month + Food & Accommodation

Experience Required: Minimum 2 Years

Company Profile

1. Mahendras Skill Development Private Limited is a leading skill development and vocational training organization working towards empowering youth through quality training, assessment, certification, and placement support across India. The organization focuses on industry-oriented programs aligned with NSQF and Sector Skill Council standards.

1. Graduate in Computer Science / Information Technology / Electronics / BCA / B.Sc IT / Diploma in Computer Applications or relevant field.
2. Preference will be given to candidates having certifications in hardware, networking, operating systems, or IT support.

1. Must be ToT (Training of Trainers) Certified by the respective Sector Skill Council.
2. Qualification and experience should be as per NSQF guidelines for SSC/Q0110 Version 4.0.

• Minimum 2 years of experience in:
  • IT Support / Helpdesk Operations
  • Technical Training
  • Computer Hardware & Networking
  • Skill Development Projects

1. Counselling the candidates regarding the training program and career opportunities.
2. Delivering training as per the curriculum and module designed by the Sector Skill Council.
3. Monitoring and maintaining daily candidate attendance.
4. Preparing and submitting Daily MIS reports.
5. Conducting pre-assessment activities for candidates.
6. Preparing candidates for assessment and certification process.
7. Motivating candidates for placement opportunities and better assessment grades.
8. Ensuring high-quality training outcomes with focus on 95% result performance.
9. Maintaining classroom discipline and practical lab management.
10. Coordinating with centre management and assessment agencies whenever required.

1. Computer Hardware & Networking Knowledge
2. Operating System Installation & Troubleshooting
3. IT Helpdesk Support Skills
4. Communication & Presentation Skills
5. Classroom Management
6. MS Office & Internet Applications
7. Reporting & Documentation
8. Candidate Handling & Counselling
9. Assessment Preparation
10. Problem Solving Skills

1. Opportunity to work with a growing skill development organization.
2. Food & Accommodation facility provided.
3. Professional work environment.
4. Career growth opportunities in the skilling sector.
5. Exposure to NSDC & SSC aligned training ecosystem.
6. Opportunity to contribute towards youth empowerment and employability.

Education Level : Bachelor's Degree

Technical Education : Diploma in Computer

Certificate : TOT Certified in IT Helpdesk Attendant

Industrial Certificate : Experience

Key Skills
Technical Support & Troubleshooting, Computer Hardware Knowledge, Operating System Installation, IT Helpdesk Operations, Software Installation & Configuration, System Maintenance

Other Skills
Time Management

• English - Reading, Writing, Speaking
• Hindi - Reading, Writing, Speaking