- Dhanbad (India)
Trainer - Guest Service Executive (Front office)
Skill Development
TOT Certified Trainer
Jobs Description
Guest Service Executive (Front Office) Trainer
QP Code: THC/Q0109 | Version: 5 | NSQF Level: 5
Organization: Shri Jagatpal Bharti Education and Charitably Trust
Location: Dhanbad, Jharkhand
Interview Mode: Online
About the Role
- Shri Jagatpal Bharti Education and Charitably Trust is seeking a qualified and experienced Guest Service Executive (Front Office) Trainer to deliver skill-based training under the Tourism & Hospitality sector. The trainer will be responsible for imparting domain knowledge, enhancing employability skills, and ensuring successful certification and placement of candidates as per Sector Skill Council guidelines.
Job Role Summary
- The trainer will conduct classroom and practical training aligned with the Tourism & Hospitality Skill Council (THSC) curriculum for Guest Service Executive (Front Office). The role includes candidate counselling, training delivery, assessment preparation, and placement support.
- The job role focuses on developing competencies in front office operations, guest handling, communication, cashiering, and hospitality service standards.
Key Responsibilities
- Counsel and mobilize candidates for the training program
- Deliver training as per SSC-approved curriculum and QP guidelines
- Ensure regular monitoring of candidate attendance
- Maintain and submit daily MIS reports
- Conduct pre-assessment tests and gap analysis
- Prepare candidates for final assessment and certification
- Motivate candidates for placement and high performance
- Ensure minimum 95% assessment result
- Provide practical exposure on front office operations (check-in, check-out, guest handling, etc.)
- Maintain training quality, discipline, and batch performance
Trainer Qualification & Experience (As per NSQF Guidelines)
Educational Qualification:
OR
- Hotel Management
- Hospitality Management
- Front Office Operations
Experience:
- Minimum 5 years of industry experience in Front Office / Hospitality
- Minimum 1 year of training experience in relevant domain
- Certifications (Mandatory):
- TOT (Trainer of Trainers) Certified by respective Sector Skill Council
- Domain Certification: THC/Q0109 (minimum 80% score)
- Platform Certification (recommended): Trainer (MEP/Q2601)
Key Skills Required
- Excellent communication & interpersonal skills
- Strong knowledge of front office operations
- Guest handling & customer service expertise
- Training delivery & classroom management
- Assessment & evaluation skills
- MIS reporting & documentation
- Motivation and counselling ability
- Knowledge of hospitality industry standards
- Opportunity to work in a reputed skill development organization
- Exposure to government and SSC-based training projects
- Career growth in the Skill Development ecosystem
- Performance-based incentives and recognition
Education Qualification
Education Level : Bachelor's Degree
Technical Education : NA
Certificate : TOT Certified in Guest Service Executive (Front office)
Industrial Certificate : Experience
Required Skills and Abilities
Key Skills
Front Office Operations, Guest Handling & Customer Service, Attention to Detail, Teamwork & Coordination, Front Desk Operations, Reservation Management, Telephone Etiquette & Call Handling
Other Skills
Time Management
Language Requirement
- English - Reading, Writing, Speaking
- Hindi - Reading, Writing, Speaking
Jobs Company Details
Company Name : Shri jagatpal bharti education and charitably trust
About Company
Shri Jagatpal Bharti Education and Charitable Trust is a non-profit organization dedicated to promoting education, skill development, and social welfare across diverse communities. Established with the vision of empowering individuals through knowledge and opportunities, the Trust actively works towards creating an inclusive and progressive society.
The organization focuses on delivering quality education, vocational training, and capacity-building programs aligned with national skill development initiatives. It aims to uplift underprivileged sections of society by providing access to affordable education, career-oriented training, and awareness programs that enhance employability and self-reliance.
In addition to its educational initiatives, the Trust is deeply committed to charitable activities, including community development, health awareness camps, women empowerment programs, and support for economically weaker sections. Through its various initiatives, Shri Jagatpal Bharti Education and Charitable Trust strives to bridge the gap between education and employment while fostering social responsibility and sustainable growth.
Driven by a mission to serve society with integrity and dedication, the Trust collaborates with institutions, industry partners, and government bodies to maximize its impact and reach. Its continuous efforts are aimed at nurturing talent, encouraging lifelong learning, and contributing to nation-building.
Contact Person : Isha
Contact Email ID : contact@skillcouncils.com
Contact Number : 8178144602
Address : Dhanbad, Jharkhand
Company Website : NA
