- Garhwa (India)
Trainer - Guest Service Associate (Front Office)
Skill Development
TOT Certified Trainer
Jobs Description
Position: Trainer – Guest Service Associate (Front Office)
Qualification Pack: THC/Q0102 (Version 5)
NSQF Level: 4
Company Name: Sakshi Institute
Location: Garhwa, Jharkhand
Interview Mode: Online
About the Role
- Sakshi Institute is seeking a qualified and experienced Trainer – Guest Service Associate (Front Office) to deliver high-quality skill training aligned with the Tourism and Hospitality Sector Skill Council (THSC) standards. The trainer will be responsible for preparing candidates for employment in the hospitality sector by ensuring effective training delivery, assessment readiness, and placement support.
Trainer Eligibility Criteria (As per NSQF / SSC Guidelines)
Educational Qualification:
- Diploma / Graduate / Postgraduate in Hotel Management / Hospitality / Front Office / QSR
Experience:
- Minimum 5 years of industry experience in Front Office / Hospitality
- Minimum 1 year of training/teaching experience in the relevant domain
Certification Requirements:
TOT Certified Trainer by respective Sector Skill Council (THSC mandatory)
- Domain Certification: Guest Service Associate (Front Office) – THC/Q0102(Minimum 80% score)
- Preferred: Certified Trainer under MEP/Q2601 (Trainer Qualification)
Key Responsibilities
- Conduct candidate counselling and mobilization support
- Deliver training as per SSC-approved curriculum and NOS standards
- Ensure daily attendance monitoring of candidates
- Maintain and submit Daily MIS reports
- Conduct pre-assessment and internal evaluations
- Prepare candidates for final assessment & certification
- Motivate and guide candidates for placements and career growth
- Ensure minimum 95% result and certification success rate
- Provide practical exposure on:
- Guest handling
- Check-in / Check-out procedures
- Communication & grooming standards
- Maintain training quality as per NSDC / SSC guidelines
Key Skills Required
- Strong knowledge of Front Office Operations
- Excellent communication & interpersonal skills
- Training & facilitation skills
- Knowledge of hospitality standards and guest handling
- Classroom & batch management
- Assessment & evaluation skills
- MIS & reporting skills
- Candidate motivation & placement orientation
Why Join Sakshi Institute?
- Opportunity to work with a leading skill development organization
- Exposure to government skill development projects (NSDC/SSC aligned)
- Professional growth in the hospitality training sector
- Supportive and learning-driven work environment
- Opportunity to contribute to nation-building through skill development
Education Qualification
Education Level : Bachelor's Degree
Technical Education : NA
Certificate : TOT Certified in Guest Service Associate (Front Office)
Industrial Certificate : Experience
Required Skills and Abilities
Key Skills
Hospitality & Front Office Management, Customer Relationship Management (CRM), Training Delivery & Classroom Management, Daily MIS & Training Documentation, Soft Skills & Personality Development
Other Skills
Leadership
Language Requirement
- English - Reading, Writing, Speaking
- Hindi - Reading, Writing, Speaking
Jobs Company Details
Company Name : Sakshi Institute
About Company
Sakshi Institute is a leading skill development and training organization committed to empowering individuals with industry-relevant knowledge, practical skills, and career-oriented training. The institute focuses on bridging the gap between education and employability by delivering high-quality training programs aligned with national standards and industry requirements.
With a strong emphasis on skill-based learning, Sakshi Institute offers training across multiple sectors, including healthcare, IT & ITES, retail, telecom, and other emerging industries. The institute follows guidelines and frameworks such as the National Skill Qualification Framework (NSQF) and collaborates with various Sector Skill Councils to ensure standardized and certified training delivery.
At Sakshi Institute, we believe in holistic development. Our programs are designed not only to enhance technical skills but also to build soft skills, communication abilities, and professional behavior, enabling candidates to succeed in today’s competitive job market.
Contact Person : Isha
Contact Email ID : contact@skillcouncils.com
Contact Number : 8178144602
Address : Garhwa, Jharkhand
Company Website : NA
