- Lucknow (India)
Trainer - Customer Care Sr. Executive (Voice and Non- Voice)
Skill Development
TOT Certified Trainer
Jobs Description
Trainer – Customer Care Senior Executive (Voice & Non-Voice) (SSC/Q2202 – v4.0)
Location: Lucknow
Interview Mode: Online
Job Type: Full-Time
Position Overview
- Graduate in any discipline (Preferred: Business Administration, Commerce, IT, or related field)
- Excellent communication skills (English & Hindi)
- Mandatory TOT Certified Trainer for Customer Care Senior Executive (SSC/Q2202 – v4.0) from the respective Sector Skill Council.
- Valid SSC Certification ID preferred.
- Minimum 2–3 years of industry experience in Customer Care (Voice/Non-Voice Process).
- Minimum 1–2 years of training experience in skill development/ITeS/BPO sector preferred.
- Candidate Counselling
- Conduct counselling sessions for enrolled and prospective candidates.
- Guide candidates regarding course structure, career opportunities, and placement scope.
- Attendance Monitoring
- Maintain and monitor daily candidate attendance.
- Ensure adherence to batch discipline and compliance norms.
- Daily MIS Reporting
- Prepare and submit daily MIS reports.
- Maintain batch progress records, performance tracking, and documentation as per compliance standards.
- Pre-Assessment & Internal Evaluation
- Conduct mock tests and internal assessments before SSC final assessment.
- Identify learning gaps and conduct remedial sessions.
- Assessment & Certification Preparation
- Prepare candidates thoroughly for SSC third-party assessment.
- Coordinate with assessment bodies and ensure documentation readiness.
- Placement & Motivation
- Motivate candidates towards achieving good grades and placement readiness.
- Conduct interview preparation sessions (HR round, mock interviews, resume building).
- Support placement coordination team.
- Result Commitment
- Ensure high-quality training standards targeting up to 95% successful assessment results (subject to candidate eligibility and compliance).
- Opportunity to work with a growing organization in the skill development sector
- Exposure to NSQF-aligned training framework
- Performance-driven professional environment
- Career growth in training and skill development domain
Education Qualification
Education Level : Bachelor's Degree
Technical Education : NA
Certificate : TOT Certified in Customer Care Sr. Executive (Voice and Non- Voice)
Industrial Certificate : Experience
Required Skills and Abilities
Key Skills
Customer Handling Skills, Voice Process Skills, Non-Voice Process Skills, Technical & System Skills, Soft Skills, Teamwork & Collaboration, Problem Solving Ability, CRM Software Handling
Other Skills
Time Management
Language Requirement
- English - Reading, Writing, Speaking
- Hindi - Reading, Writing, Speaking
Jobs Company Details
Company Name : Gravity Facility Management Solutions Private Limited
About Company
Gravity Facility Management Solutions Private Limited is a professionally managed facility management company committed to delivering reliable, efficient, and cost-effective integrated facility services across commercial, residential, industrial, institutional, and corporate sectors.
The company specializes in providing end-to-end facility management solutions designed to enhance operational efficiency, safety, hygiene, and overall infrastructure performance. With a customer-centric approach and trained manpower, Gravity Facility Management Solutions ensures high service standards, compliance with statutory regulations, and consistent quality delivery.
Contact Person : isha
Contact Email ID : tottrainers24@gmail.com
Contact Number : + 91 859401953
Address : Lucknow, Uttar Pradesh
Company Website : https://gravityfacility.com/
