Job Description

Trainer – Guest Service Executive (Front Office) – THC/Q0109 (Version 5)

Company: Sai Premedical
Location: North Goa, Goa
Interview Mode: Online
Job Type: Full Time

About the Role

1. Sai Premedical is hiring a TOT Certified Trainer for the Tourism & Hospitality sector to deliver skill training for Guest Service Executive (Front Office) as per the Sector Skill Council curriculum and NSQF guidelines.
2. The trainer will be responsible for delivering high-quality classroom and practical training, ensuring assessment readiness, placement motivation, and maintaining training MIS.

Trainer Eligibility (As per NSQF / SSC)

Education

1. Candidate must have any one of the following:
2. 12th / ITI + Diploma / Degree in:
3. Hotel Management
4. Hospitality Management
5. Front Office Management

Experience

1. Minimum 5 years industry experience in Front Office / Hotel Industry
2. Minimum 1 year training experience in the same domain preferred
3. Experience as Departmental Trainer / OJT Trainer preferred.

Mandatory Certification

1. TOT Certified Trainer by Tourism & Hospitality Sector Skill Council
2. Domain Certification: THC/Q0109 (Minimum 80% score)
3. Platform Certification: Trainer Certification (MEP/Q2601) preferred.

Key Responsibilities

Training & Classroom Delivery

1. Counsel and mobilize candidates for skill training programs.
2. Deliver training as per THSC approved model curriculum.
3. Conduct theory, practical and soft skill sessions.
4. Ensure industry-standard grooming, communication & customer service training.

Batch Management & MIS

1. Monitor daily attendance and discipline.
2. Maintain batch files, training records and lab usage.
3. Submit Daily MIS reports to management.

Assessment & Certification

1. Conduct pre-assessments and internal mock assessments.
2. Prepare candidates for SSC assessment and certification.
3. Ensure proper documentation and assessment readiness.

Placement & Result Delivery

1. Motivate candidates for placement and career growth.
2. Support placement interviews and employer coordination.
3. Ensure minimum 95% assessment result and high placement conversion.

Key Skills Required

1. Front Office Operations
2. Guest Handling & Customer Experience
3. Hotel Reservation Systems
4. Communication & Grooming Training
5. Hospitality Soft Skills
6. Batch Management & Documentation
7. Placement & Industry Coordination

Why Join Us

1. Exposure to Government Skill Development Projects
2. Work with a fast-growing skill training organization
3. Opportunity to train and shape hospitality professionals
4. Porti ve and professional work environment

Education Level : Bachelor's Degree

Technical Education : NA

Certificate : TOT Certified in Guest Service Executive (Front Office)

Industrial Certificate : Experience

Key Skills
Front Office Operations, Customer Service & Communication, System & Technical Skills, Soft Skills, Lobby management, Customer satisfaction focus, Teamwork & coordination, Multitasking ability

Other Skills
Time Management

• English - Reading, Writing, Speaking
• Hindi - Reading, Writing, Speaking