Job Description

1. Customer Care Executive (ELE/Q4603)**
2. A Customer Care Executive is responsible for handling customer interactions through calls, emails, chats, or face-to-face communication. The role involves responding to customer queries, providing accurate information about products and services, resolving complaints, and ensuring a high level of customer satisfaction.
3. The individual is expected to follow standard operating procedures (SOPs), use CRM systems for recording customer details, and coordinate with internal teams when required. The Customer Care Executive also supports sales activities, retains customers, and maintains professional behavior in line with organizational policies.

1. Handle inbound and outbound customer interactions
2. Resolve customer queries and complaints effectively
3. Provide accurate information about products and services
4. Maintain customer records in CRM systems
5. Follow communication and service quality standards
6. Escalate complex issues to supervisors when required
7. Ensure customer satisfaction and retention
8. Meet performance targets and service levels
9. Maintain confidentiality of customer information
10. Work as part of a team to achieve organizational goals

1. Call centers, customer support offices, or service desks
2. Shift-based work may be required
3. High interaction with customers via multiple channels

1. Electronics Sector Skills Council of India (ESSCI)
2. Qualification Pack Code:
3. ELE/Q4603

Education Level : Vocational/Technical Certificate

Technical Education : N/A

Certificate : Yes

Industrial Certificate : Experience

Key Skills
Effective verbal communication, Customer handling and engagement, Problem-solving and query resolution, Basic computer knowledge

Other Skills
Teamwork

• Hindi - Reading, Writing, Speaking
• English - Reading, Writing,