- Gariyaband (India)
Guest Service Executive (Front Office) THC/Q0109
Skill Development
TOT Certified Trainer
Jobs Description
Guest Service Executive (Front Office)
Qualification Pack Code: THC/Q0109
Sector: Tourism & Hospitality
Sub-Sector: Hotel & Front Office Operations
A Guest Service Executive (Front Office) is responsible for managing front desk operations, welcoming guests, handling check-in and check-out processes, addressing guest queries, and ensuring a positive guest experience in line with hospitality standards.
Key Responsibilities
-
Welcome guests warmly and ensure smooth check-in and check-out procedures
-
Handle guest inquiries, requests, and complaints professionally
-
Manage room reservations, cancellations, and modifications
-
Maintain accurate guest records and front office documentation
-
Coordinate with housekeeping, food & beverage, and maintenance teams
-
Handle telephone calls, emails, and walk-in inquiries
-
Manage billing, cash handling, and payment transactions
-
Ensure compliance with service quality, safety, and hygiene standards
-
Maintain professional grooming, etiquette, and communication
-
Upsell hotel services to enhance guest satisfaction and revenue
Key Skills & Competencies
-
Excellent verbal and written communication skills
-
Customer-focused attitude and service orientation
-
Problem-solving and complaint-handling skills
-
Basic computer knowledge and PMS software handling
-
Time management and multitasking ability
-
Team coordination and interpersonal skills
-
Professional appearance and workplace discipline
Educational & Experience Requirements
-
Minimum qualification: 10+2 (Preferred)
-
Diploma / Certificate in Hotel Management or Hospitality (Desirable)
-
Freshers can apply; experience in front office is an added advantage
Work Environment
-
Hotels, resorts, guest houses, and hospitality establishments
-
Shift-based work including night shifts, weekends, and holidays
-
Continuous interaction with guests and internal departments
Career Progression
-
Senior Front Office Executive
-
Guest Relations Officer
-
Front Office Supervisor
-
Duty Manager
Education Qualification
Education Level : Vocational/Technical Certificate
Technical Education : N/A
Certificate : Yes
Industrial Certificate : Industry Experience
Required Skills and Abilities
Key Skills
Guest Handling & Customer Service , Reservation Management , Table format (Annexure filling) , Hindi + English bilingual
Other Skills
Teamwork
Language Requirement
- Hindi - Reading, Writing, Speaking
- Hindi , English - Reading, Writing, Speaking
Jobs Company Details
Company Name : Innovision Limited
About Company
At Innovision Limited, We are ranked among the top 10 Security Manpower companies in India.
We lead the industry by addressing the evolving needs of businesses nationwide. Specializing in comprehensive solutions for blue-collar workforce requirements, we serve a diverse range of clients, from small companies to large corporates across all industries. Recognizing the crucial role of skilled manpower in driving efficiency and success, we have become the preferred partner for sourcing top-quality blue-collar workers across various sectors.
INNOVISION LIMITED is an ISO 90001:2008, ISO 27001:2013, ISO 8000:2014, ISO 14001:2015, ISO 14001:2015, ISO 18788:2018, and ISO 45001:2018 certified company. We specialize in providing a comprehensive and fully integrated range of services in Manned Private Security Services, Integrated Facility Management (IFM) Services, Manpower Sourcing and Payroll, Toll Plaza Management, and Skill Development.
Our dedication to excellence and client satisfaction sets us apart, making us the preferred partner. Understanding unique client's needs, we offer tailored services to businesses, whether it's skilled manpower, security, or facility management, aiming to enhance clients' success.
We prioritize innovation, efficiency, and reliability, delivering quality services with measurable results. Leveraging expertise and resources, we ensure excellence from recruitment to ongoing support, providing peace of mind to businesses. We're not just a staffing company – we're strategic partners in success.
Contact Person : Keerat Solanki
Contact Email ID : tottrainers24@gmail.com
Contact Number : 8595401953
Address : First Floor, 1/209, Sadar Bazaar, Delhi Cantonment, New Delhi, Delhi 110010
Company Website : https://skillcouncils.com/
