Job Description: Call Center Executive (TEL/Q0100) Trainer

Project: JSDM
Company: Niram Service Pvt Ltd
Location: Bundu, Ranchi (Jharkhand)
Interview Mode: Online

Position Overview

Niram Service Pvt Ltd is seeking a TOT-Certified Trainer for the job role Call Center Executive (TEL/Q0100) under the NSQF framework. The Trainer will be responsible for delivering high-quality training, candidate counselling, monitoring performance, and ensuring outstanding training outcomes with a guarantee of 95% result rate.

Educational Qualification & Eligibility (As per NSQF / SSC Guidelines)

Minimum Qualification:
• 12th pass or Graduate/Diploma (preferred) in any discipline — as suited to NSQF qualifications for TEL/Q0100.

Trainer Certification:
• TOT Certified (Train-the-Trainer) by the respective Sector Skill Council (Telecom SSC or relevant SSC), aligned with NSQF standards.
• Domain certification in the job role TEL/Q0100 – Customer Care Executive (Call Center) with a minimum accepted score as per SSC guidelines (usually 80% or above).

Experience: (One of the below)
✔ 12th pass with minimum 4 years in Customer Care/Call Centre, including at least 1 year of training or supervisory experience.
✔ Diploma/Graduate with minimum 2 years in Customer Care/Call Centre, including at least 1 year training/supervisory experience.
(Experience must demonstrate strong call centre functional understanding and training delivery capabilities.)

Skills Required:
• Excellent communication & interpersonal skills.
• Ability to work with diverse learner groups & motivate for performance and placements.
• Strong planning, documentation, and reporting skills.

📋 Key Responsibilities

1. Counselling & Mobilization
   • Conduct pre-training counselling to understand candidate aspirations and suitability.
   • Guide candidates on course expectations and outcomes.
2. Training Delivery
   • Deliver training as per the Module Curriculum designed by the Sector Skill Council for TEL/Q0100.
   • Use effective adult learning methodologies—role play, real-time simulation, case studies, etc.
3. Attendance & Discipline Monitoring
   • Maintain daily attendance records.
   • Track candidate progress and ensure high participation.
4. Reporting & Documentation
   • Prepare and submit Daily MIS Reports on training progress, attendance, and performance.
   • Maintain all training documentation as per SSC/NSDC/NCVET guidelines.
5. Pre-Assessment
   • Conduct pre-assessments to gauge baseline competencies and plan delivery accordingly.
6. Assessment & Certification Readiness
   • Prepare trainees for SSC assessments and final certification tests.
   • Ensure candidates understand assessment patterns and criteria.
7. Motivation & Placement Support
   • Encourage candidates to achieve good grades, build confidence, and prepare for placement opportunities.
   • Work closely with placement teams for candidate readiness.
8. Training Outcome Assurance
   • Ensure training effectiveness with a 95% result guarantee, focusing on high competency attainment.

📌 Performance Metrics

✔ High attendance and participation rates
✔ Timely submission of daily MIS & feedback reports
✔ Achievement of target results (95%+ successful certification)
✔ Positive candidate feedback and placement outcomes

Why Join Us

• Opportunity to work on a Government-backed skill development project (JSDM) with structured processes and clear outcomes.
• Be part of Niram Service Pvt Ltd, a growing organization actively involved in NSQF-aligned skill training and placement initiatives.
• Chance to make a real social impact by empowering youth with employable skills and improving their career prospects.
• Work in a professional training environment with standardized SSC curriculum and assessment support.
• Opportunity to enhance your profile through continuous engagement with Sector Skill Councils, assessments, and certifications.
• Stable engagement with clearly defined roles, responsibilities, and performance expectations.
• Exposure to training delivery, assessment preparation, MIS reporting, and placement-oriented training, strengthening long-term career growth as a certified trainer.

Education Level : Bachelor's Degree

Technical Education : Diploma

Certificate : TOT Certified in Call Center Executive

Industrial Certificate : Experience

Key Skills
Excellent Verbal & Written Communication, Customer Handling & Relationship Management, Inbound & Outbound Calling, Multitasking & Time Management, Complaint Management & Escalation Handling, Team Coordination & Process Adherence

Other Skills
Time Management

• English - Reading, Writing, Speaking
• Hindi - Reading, Writing, Speaking