Job Description – Customer Service Executive

Company Name: Policybazaar
Website: www.policybazaar.com
Designation: Customer Service Executive
Location: 116, Sector 44, Gurgaon
Employment Type: Full-Time

About the Company

Policybazaar is India’s leading online insurance marketplace, helping customers compare and purchase insurance products with ease. We are committed to delivering excellent customer service and building long-term customer relationships.

Job Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with queries related to insurance products and services.
• Provide accurate information and resolve customer concerns efficiently.
• Maintain customer records and update information in the system.
• Ensure high levels of customer satisfaction through effective communication.
• Follow company policies, processes, and service standards.

Eligibility Criteria

• Qualification: Minimum 12th Pass
• Experience: Freshers & Experienced candidates can apply
• Good knowledge of customer service processes
• Excellent verbal communication skills (Hindi & English preferred)
• Ability to handle customers with patience and professionalism
• Comfortable with 6 days working and rotational weekly off
• Immediate joiners will be preferred

·         How to Apply

·        Email: shabakhan@policybazaar.com
    Contact: 9667462538

Education Level : High School Diploma or Equivalent

Technical Education : NA

Certificate : NA

Industrial Certificate : Experience

Key Skills
Customer Relationship Management (CRM), Client Handling & Query Resolution, Excellent Verbal & Written Communication, Problem-Solving & Decision Making, Time Management & Multitasking, Team Coordination

Other Skills
Teamwork

• English - Reading, Writing, Speaking
• Hindi - Reading, Writing, Speaking