- Gurgaon (India)
Customer service Representative
Telecommunications
Customer Service Representative
Jobs Description
📄 Job Description – Customer Service Representative
🢠Company: Policybazaar.com
📠Location: Gurgaon (Sector 44)
🕒 Employment Type: Full-Time | Walk-in Interviews Only
🦠About Policybazaar
Policybazaar.com is India’s leading online insurance marketplace, offering customers a trusted platform to compare and purchase insurance products. We are committed to delivering exceptional service and are expanding our customer support team.
💼 Position: Customer Service Representative
🎓 Qualification: Graduate (Mandatory)
🧑💼 Experience: Experienced Candidates Only
💬 Requirement: Excellent Communication Skills (Verbal & Written)
📠Job Summary
We seek a Customer Service Representative who will manage customer communications, resolve queries, and ensure superior service delivery. The role requires strong communication, problem-solving abilities, and a customer-centric attitude.
📌 Key Responsibilities
- 📞 Handle inbound and outbound customer calls professionally
- â„¹ï¸ Provide accurate information about insurance plans and services
- ðŸ› ï¸ Resolve customer queries, concerns, and complaints effectively
- 💻 Update and maintain customer interactions in the CRM system
- 🤠Collaborate with internal teams for escalated case resolutions
- âœ”ï¸ Ensure compliance with service quality standards
- 🎯 Achieve call quality and customer satisfaction targets
â Required Skills & Competencies
- 💬 Excellent communication & interpersonal skills
- ðŸ™‹â™€ï¸ Strong customer service orientation
- 🧠Problem-solving and analytical skills
- â±ï¸ Time management & multitasking ability
- 💼 Experience with CRM tools (preferred)
- 🤠Teamwork & professional conduct
📠Walk-in Interview Details
🢠Venue: Building Number 116, Sector 44, Gurgaon
👩💼 Contact Person: Zoya Hasan
📞 Mobile: 9818058256
📧 Email: zoyahasan@policybazaar.com
📤 Interested candidates are requested to share their resume prior to the interview.
Education Qualification
Education Level : Bachelor's Degree
Technical Education : NA
Certificate : NA
Industrial Certificate : Experience
Required Skills and Abilities
Key Skills
Active Listening Skills, Problem-Solving & Analytical Thinking, Multitasking & Time Management, Product Knowledge & Upselling Ability, Decision-Making Skills, Attention to Detail, Team Collaboration
Other Skills
Communication
Language Requirement
- English - Reading, Writing, Speaking
- Hindi - Reading, Writing, Speaking
Jobs Company Details
Company Name : Policybazaar.com
About Company
Policybazaar.com is India’s leading online insurance marketplace, dedicated to helping customers make informed and confident financial decisions. Founded in 2008, the company has transformed the way insurance is bought in India by offering transparent comparisons, expert guidance, and seamless digital solutions across health, life, motor, travel, and investment insurance. With a mission to bring trust, transparency, and convenience to insurance buying, Policybazaar empowers millions of customers with unbiased information, real-time premium comparison, and personalized policy recommendations. The platform partners with all major insurance companies to provide a wide range of products tailored to every customer’s needs. Backed by innovative technology, robust customer support, and a strong focus on financial protection, Policybazaar continues to lead the industry as a trusted one-stop platform for all insurance needs. The company’s vision is to ensure that every Indian household is financially secure through easy access to the right insurance products.
Contact Person : Zoya Hasan
Contact Email ID : zoyahasan@policybazaar.com
Contact Number : 9818058256
Address : Gurgaon
Company Website : https://www.policybazaar.com/
