- Gurugram (India)
Customer Support Executive
Service
Customer Service Representative
Jobs Description
Job Title: Customer Support Executive
Company: Human Tech
Location: Gurgaon, Haryana (Work from Office)
Employment Type: Full-time
Experience: Fresher / 0–1 Year
Job Summary
Human Tech is looking for dynamic and enthusiastic Customer Support Executives to join our growing team. The ideal candidate will be responsible for managing customer interactions over voice channels, providing excellent service, and resolving queries efficiently. As the first point of contact, you’ll play a key role in ensuring customer satisfaction and maintaining a positive brand image.
Key Responsibilities
- Handle inbound and outbound voice-based customer queries with professionalism and empathy.
- Resolve customer issues effectively and provide accurate information.
- Maintain records of customer interactions and transactions.
- Follow up on unresolved queries and ensure timely closures.
- Meet performance targets related to call quality, response time, and customer satisfaction.
- Collaborate with team members to enhance customer experience and service efficiency.
Eligibility Criteria
- Qualification: 12th Pass or above (Graduate/Undergraduate – Freshers also eligible).
- Experience: 0–1 year in Customer Support / BPO preferred.
- Skills:
- Excellent communication skills (English & Hindi).
- Basic computer knowledge and data entry ability.
- Strong problem-solving attitude with customer-centric thinking.
- Comfortable working in rotational shifts and week-offs.
- Excellent communication skills (English & Hindi).
Salary & Benefits
- Salary: ₹16,500 – ₹17,000 (In-hand).
- Incentives: Attractive performance-based incentives.
- Transport: One-way cab facility during odd hours.
- Growth: Opportunity to upskill and advance within the company.
Why Join Us
- Be part of a growing organization that values teamwork and customer satisfaction.
- Learn and grow in a professional, fast-paced environment.
- Gain hands-on experience in client communication and customer relationship management.
- Competitive salary and incentive structure with employee-friendly policies.
Education Qualification
Education Level : Bachelor's Degree
Technical Education : N/A
Certificate : N/A
Industrial Certificate : Experience
Required Skills and Abilities
Key Skills
Active Listening & Empathy, Time Management & Multitasking, Team Coordination & Collaboration, Attention to Detail, Positive Attitude & Professional Etiquette, Strong Problem-Solving Skills, Conflict Resolution & Negotiation
Other Skills
Time Management
Language Requirement
- English - Reading, Writing, Speaking
- Hindi - Reading, Writing, Speaking
Jobs Company Details
Company Name : Human Tech
About Company
Human Tech is a dynamic and progressive organization committed to driving excellence through human potential and technological innovation. We specialize in providing comprehensive workforce development, training, and HR management solutions designed to empower individuals and enhance organizational performance.
With a focus on innovation, integrity, and impact, Human Tech bridges the gap between human capability and industry needs by delivering customized, results-oriented programs. Our team of experienced professionals leverages deep domain expertise and modern methodologies to foster skill enhancement, productivity, and sustainable growth across sectors.
At Human Tech, we believe that people are the foundation of every successful enterprise. By combining advanced technology with human-centric approaches, we ensure transformative outcomes that support both professional and business excellence.
Contact Person : NA
Contact Email ID : enquiry@humantech.in
Contact Number : 7217417759
Address : Gurugram, Haryana
Company Website : https://humantech.in/
