Job Summary:
The Trainer for Telecom Care Executives is responsible for designing, delivering, and evaluating training programs aimed at enhancing the knowledge, skills, and performance of customer care executives in a call centre or relationship centre setting. The role focuses on ensuring that executives can provide high-quality customer service, resolve customer issues effectively, and adhere to company policies and industry standards.
Training Design and Delivery:
Content Development:
Performance Assessment:
Quality and Compliance:
Reporting and Analysis:
Team Support:
Education Level : Bachelor's Degree
Technical Education : N/A
Certificate : TOT Certified in Telecom Care Executive-Call Centre/Relationship Centre
Industrial Certificate : Experience
Key Skills
Skill Trainer
Other Skills
Teamwork
Company Name : MAHENDRA NATH GHOSH EDUCATIONAL & WELFARE TRUST
About Company
MAHENDRA NATH GHOSH EDUCATIONAL & WELFARE TRUST started its humble beginning in the year 2018 as a NOT FOR PROFIT charitable entity with its singular mission of providing quality education & training to career aspirants. In a short span of time leveraging the strengths of the TRUST, it becomes one of the prominent and preferred destinations for employable skills training. Backed by strong professional management and experienced faculty members MNG Academy has earned its name in and is reckoned with its service differentiation.
Contact Person : Meenakshi
Contact Email ID : admin@skillcouncils.com
Contact Number : 8920811005
Address : 7, Suren Tagore Rd, Gariahat Kolkata - 700019 West Bengal
Company Website : https://www.skillcouncils.com/index.php
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