Full Time Job
  • Jeypore (India)

Trainer - Telecom Care Executive-Call Centre/Relationship Centre

Skill Development
TOT Certified Trainer

Jobs Description

 Job Summary:

The Trainer for Telecom Care Executives is responsible for designing, delivering, and evaluating training programs aimed at enhancing the knowledge, skills, and performance of customer care executives in a call centre or relationship centre setting. The role focuses on ensuring that executives can provide high-quality customer service, resolve customer issues effectively, and adhere to company policies and industry standards.

Key Responsibilities:

  1. Training Design and Delivery:

    • Develop comprehensive training modules on telecom products, services, systems, and processes.
    • Conduct induction training for new hires and ongoing training for existing staff.
    • Utilize various training methodologies, including workshops, role-plays, simulations, and multimedia presentations.
  2. Content Development:

    • Create and update training materials, presentations, manuals, and handouts.
    • Customize training programs to address specific gaps in skills and knowledge.
  3. Performance Assessment:

    • Monitor and assess the performance of trainees during and post-training.
    • Provide constructive feedback and coaching to improve individual and team performance.
  4. Quality and Compliance:

    • Ensure training aligns with industry standards, regulatory guidelines, and company policies.
    • Train executives on compliance, customer data protection, and ethical practices.
  5. Reporting and Analysis:

    • Maintain detailed training records and progress reports.
    • Analyze training outcomes and identify areas for improvement.
  6. Team Support:

    • Collaborate with team leaders and managers to identify training needs.
    • Provide on-the-job support and mentoring to executives as required.

Education Qualification

Education Level : Bachelor's Degree

Technical Education : N/A

Certificate : TOT Certified in Telecom Care Executive-Call Centre/Relationship Centre

Industrial Certificate : Experience

Required Skills and Abilities

Key Skills
Skill Trainer

Other Skills
Teamwork

Language Requirement

  • English - Reading, Writing,
  • Hindi - Reading, Writing, Speaking

Jobs Company Details

Company Name : MAHENDRA NATH GHOSH EDUCATIONAL & WELFARE TRUST

About Company
MAHENDRA NATH GHOSH EDUCATIONAL & WELFARE TRUST started its humble beginning in the year 2018 as a NOT FOR PROFIT charitable entity with its singular mission of providing quality education & training to career aspirants. In a short span of time leveraging the strengths of the TRUST, it becomes one of the prominent and preferred destinations for employable skills training. Backed by strong professional management and experienced faculty members MNG Academy has earned its name in and is reckoned with its service differentiation.

Contact Person : Meenakshi

Contact Email ID : admin@skillcouncils.com

Contact Number : 8920811005

Address : 7, Suren Tagore Rd, Gariahat Kolkata - 700019 West Bengal

Company Website : https://www.skillcouncils.com/index.php

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Offered Salary (Monthly Salary)

INR. 20000 - INR. 25000
Jobs Position Information
  • Job Vacancy:
    Trainer - Telecom Care Executive-Call Centre/Relationship Centre
  • Gender
    People with Disability
  • Age
    21-26
  • Location
    Jeypore (India)
  • Jobs Type
    Full Time Job
  • Qualification
    Bachelor's Degree
  • Date Posted
    16-Jan-2025
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