Jobs Description
Core Technical Skills
1. Table Service Skills – Serving food and beverages efficiently and courteously.
2. Order Taking & Billing – Accurately recording guest orders and handling billing systems.
3. Menu Knowledge – Understanding food ingredients, preparation styles, and beverage pairing.
4. Serving Etiquette – Proper serving order, table setup, napkin folding, and guest interaction.
5. Beverage Handling – Knowledge of alcoholic and non-alcoholic drinks, bar service basics.
6. Point of Sale (POS) Operation – Using POS systems for order entry and payments.
7. Hygiene & Safety Standards – Following FSSAI norms, food safety, and personal hygiene protocols.
8. Inventory & Stock Handling – Monitoring stock levels and assisting with replenishment.
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🤠Customer Service & Soft Skills
1. Guest Relations – Building rapport, handling complaints politely, and ensuring guest satisfaction.
2. Communication Skills – Clear verbal communication in English and local languages.
3. Teamwork – Coordinating effectively with kitchen, housekeeping, and other staff.
4. Attention to Detail – Ensuring table setup, cleanliness, and presentation quality.
5. Multitasking & Time Management – Managing multiple tables and orders efficiently.
6. Problem Solving – Handling guest issues and unexpected situations calmly.
7. Positive Attitude & Grooming – Maintaining professional appearance and behavior.
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🧠Additional Skills (Preferred)
1. Basic Upselling Techniques – Suggesting additional dishes or beverages to enhance sales.
2. Basic Wine & Cocktail Knowledge – Especially valuable in fine-dining or hotel settings.
3. Cultural Awareness – Understanding guest preferences from diverse backgrounds.
4. Numerical Accuracy – For billing, cash handling, and portion control.
5. Basic Computer Literacy – Familiarity with digital order systems or hotel management software.
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Education Qualification
Education Level : Vocational/Technical Certificate
Technical Education : Vocational Certification
Certificate : Vocational Certification
Industrial Certificate : Hospitality
Required Skills and Abilities
Key Skills
Customer Service, Communication, Teamwork, Menu, Indian dishes
Other Skills
Teamwork
Jobs Company Details
Company Name : MNG Academy
About Company
Mahendra Nath Ghosh Educational & Welfare Trust (MNG Academy) – an A-rated NSDC Training Partner and trusted CSR implementation agency – is looking for passionate and result-driven professionals to strengthen our Placement Division.
With a legacy of excellence in Skill Development & Livelihood programs across West Bengal, Odisha, and Jharkhand, we offer you the opportunity to work in a stable, reputed, and growth-oriented organisation that has successfully impacted the lives of thousands of youths.
Contact Person : ABHIJIT PAIN
Contact Email ID : abhijit@mngacademy.in
Contact Number : 8100108338
Address : 134/1,Southern Avenue Golpark,kolkata
Company Website : https://www.mngacademy.in/
