Job Title: Trainer – Call Center Executive (TEL/Q0100)

Location: Jajpur, Odisha

Company: Mahendra Nath Skill Education

Interview Mode: Online

Job Type - Full Time

Position Overview:

We are seeking a certified and experienced Trainer to deliver high-quality training for the role of Call Center Executive (TEL/Q0100) in alignment with the National Skills Qualification Framework (NSQF). The ideal candidate will possess a strong background in customer service, effective communication skills, and a passion for empowering learners to excel in the call center industry.

Key Responsibilities:

1. Counseling Candidates: Provide guidance and support to candidates, helping them understand the training process and career opportunities in the call center industry.
2. Training Delivery: Conduct training sessions based on the curriculum designed by the Telecom Sector Skill Council (TSSC) for the TEL/Q0100 qualification pack.
3. Attendance Monitoring: Maintain accurate records of candidate attendance and ensure consistent participation.
4. Daily MIS Reporting: Prepare and submit daily Management Information System (MIS) reports detailing training progress and candidate performance.
5. Pre-Assessment: Administer pre-assessment tests to evaluate candidates' baseline knowledge and skills.
6. Assessment Preparation: Prepare candidates for assessments and certification processes, ensuring they meet the required standards.
7. Motivation and Placement Support: Encourage candidates to achieve high grades and assist them in securing placements in the call center industry.
8. Result Achievement: Strive to achieve a 95% or higher pass rate in candidate assessments.

Qualifications & Certifications:

• Educational Qualification: Graduate in any stream.
• Trainer Certification: Must be certified as a 'Trainer' under the Qualification Pack TEL/Q0100 by the Telecom Sector Skill Council (TSSC) with a minimum score of 80%
• Trainer of Trainers (ToT) Certification: Must possess a valid ToT certification for the relevant sector, as per NSQF guidelines
• Industry Experience: Minimum of 6-8 months of hands-on experience as a Call Center Executive in the telecom sector.
• Training Experience: At least 2 years of teaching or training experience, preferably in customer service or call center operations.

Skills & Competencies:

• Communication Skills: Proficient in English and regional languages; excellent verbal and written communication abilities.
• Customer Service Expertise: In-depth understanding of customer service principles and call center operations.
• Training Methodology: Ability to deliver engaging and effective training sessions using various instructional techniques.
• Assessment Knowledge: Familiarity with assessment criteria and the ability to prepare candidates for certification.
• Motivational Skills: Capacity to inspire and motivate candidates to achieve their best performance.
• Technical Proficiency: Comfortable using training tools, CRM software, and other relevant technologies.

Education Level : High School Diploma or Equivalent

Technical Education : N/A

Certificate : TOT Certified in Call Center Executive

Industrial Certificate : Experience

Key Skills
Customer Service Expertise, Technical & Software Skills, Problem-Solving & Analytical Skills, Organizational & Time Management, Teamwork & Adaptability

Other Skills
Problem Solving

• English - Reading, Writing, Speaking
• Hindi - Reading, Writing, Speaking