Job Title: Trainer – Housekeeping Trainee (THC/Q0209)

Company: Impression Service

Location: Sitamarhi, Bihar (Interview mode: Online)

Reporting To: Training Manager / Centre Head

About the Role

As a certified Trainer for the THC/Q0209 Housekeeping Trainee program, you will deliver skill development training in accordance with the module curriculum prescribed by the Tourism & Hospitality Skill Council (THSC). You will coach, assess, mentor, and support candidates through the training cycle to ensure high results and strong placement outcomes.

Key Responsibilities

1. Counselling & Induction
   • Interact with prospective trainees, explain course objectives, eligibility, outcomes, and expectations
   • Guide candidates prior to enrolment, set expectations, clarify doubts
2. Training Delivery
   • Deliver theory & practical sessions as per THC/Q0209 curriculum designed by THSC
   • Prepare lesson plans, training aids, presentations, demonstrations, and hands-on exercises
   • Ensure alignment with National Occupational Standards (NOS) and performance criteria
3. Attendance & Monitoring
   • Maintain daily attendance records
   • Follow up with absentee trainees, ensure consistency
4. Daily MIS & Reporting
   • Submit daily MIS reports (progress, issues, learning gaps, candidate status)
   • Track metrics like attendance, performance, dropouts, etc.
5. Pre-assessment
   • Conduct regular pre-assessments (theory / practical) to gauge learner readiness
   • Identify weak areas; provide remedial sessions as needed
6. Assessment & Certification Preparation
   • Guide candidates to prepare for final assessments conducted by assessment agencies
   • Facilitate mock tests, viva voce, practical demonstrations
   • Liaise with assessment agencies as per SSC protocols
7. Motivation & Placement Support
   • Mentor & encourage candidates to maintain discipline, commitment, and learning attitude
   • Prepare and support in resume writing, mock interviews, soft skills
   • Promote high grades and placement readiness
8. Ensure High Performance Outcome
   • Aim for 95% or higher successful result rate among trainees
   • Monitor quality of training delivery, continuously improve methods
9. Other Duties
   • Coordinate with SSC / assessment agency for audits, compliance
   • Ensure training infrastructure, tools, materials are available and in working condition
   • Any other tasks assigned by management or SSC

Qualification & Experience (as per NSQF / SSC / THSC norms)

Below is a suggested minimum qualification and experience, aligned loosely with NSQF / SSC norms and best practices. You should validate and adapt these in line with the specific SST / SSC / THSC requirements:

Competencies & Soft Skills

• Excellent communication skills (Hindi, English, local language)
• Patience, empathy, mentoring mindset
• Capability to handle diverse learners, varying aptitude
• Strong organizational & time management skills
• Proactive, result-driven, flexible
• Comfort with basic computer / MS Office, digital training aids
• Analytical mindset to interpret assessments, learner performance

Key Metrics / KPIs

• Attendance rate of trainees
• Number of dropouts
• Pre-assessment vs final assessment improvements
• Pass rate (target ≥ 95%)
• Placement conversion and time to placement
• Feedback from candidates, SSC audits, external assessments

Working Conditions

• The role will largely involve on-campus training sessions (in Siwan), but initial interviews and some coordination may occur online
• You may need to coordinate with assessment agencies, SSC auditors, and external stakeholders
• You will coordinate logistics, training aids, and materials

Education Level : High School Diploma or Equivalent

Technical Education : N/A

Certificate : TOT Certified in Housekeeping Trainee

Industrial Certificate : Experience

Key Skills
Housekeeping Operations, Hospitality Management, Time Management & Discipline, Guest Room Maintenance Inventory & Linen Management, Cleaning & Sanitation Standards, Motivational Skills for Trainees, Time Management & Discipline

Other Skills
Time Management

• English - Reading, Writing, Speaking
• Hindi - Reading, Writing, Speaking