- Latihar (India)
Trainer - Customer Care Executive
Skill Development
TOT Certified Trainer
Jobs Description
Job Title: Customer Care Executive Trainer (ELE/Q4603) — TOT Certified
Company: Daksya Academy Private Limited
Location: Latihar, Jharkhand (Interview Mode: Online)
About the Role
The Trainer will be responsible for delivering high-quality training for the batches of Customer Care Executive candidates as per the module curriculum designed by the relevant Sector Skill Council, ensuring strong outcomes (95% result target). The Trainer will also counsel candidates, monitor their progress, manage MIS reporting, and coach them towards certification and placement readiness.
Key Responsibilities
- Counselling & Onboarding
- Engage with prospective candidates – explain course structure, career pathways, eligibility, expectations, etc.
- Assess candidate suitability and onboarding (document check, orientation).
- Engage with prospective candidates – explain course structure, career pathways, eligibility, expectations, etc.
- Training Delivery
- Deliver training sessions as per the module curriculum prescribed by the Sector Skill Council / SSC, ensuring adherence to NOS, QP, pedagogy, and time allocations.
- Use a mix of instructional methods (lectures, group activities, case studies, role plays, simulations) to facilitate learning.
- Deliver training sessions as per the module curriculum prescribed by the Sector Skill Council / SSC, ensuring adherence to NOS, QP, pedagogy, and time allocations.
- Attendance & Participation Monitoring
- Monitor daily attendance and participation of trainees.
- Address absenteeism or disengagement proactively.
- Monitor daily attendance and participation of trainees.
- Reporting & MIS
- Prepare daily MIS reports (attendance, progress, challenges, feedback) and share with relevant stakeholders (Centre head, management, SSC).
- Maintain training records, documentation (session plans, feedback, evaluation, improvement logs).
- Prepare daily MIS reports (attendance, progress, challenges, feedback) and share with relevant stakeholders (Centre head, management, SSC).
- Pre-Assessment & Formative Evaluation
- Conduct periodic pre-assessments, quizzes, mock tests to gauge learning levels.
- Provide remedial coaching to weaker learners.
- Conduct periodic pre-assessments, quizzes, mock tests to gauge learning levels.
- Final Assessment & Certification Preparation
- Prepare candidates for final assessments (theory, viva, practical) as per the SSC/assessment agency guidelines.
- Ensure all documentation, logistics, and certification formalities are in place.
- Prepare candidates for final assessments (theory, viva, practical) as per the SSC/assessment agency guidelines.
- Motivation & Placement Readiness
- Motivate trainees to maintain discipline, commitment, and high performance.
- Conduct career guidance, mock interviews, CV building, soft skills, communication drills to improve employability and grades.
- Motivate trainees to maintain discipline, commitment, and high performance.
- Assured Results Objective
- Strive to achieve 95% pass / certification rate for assigned batches.
- Monitor quality, address gaps in training, conduct remedial sessions for lagging trainees.
- Strive to achieve 95% pass / certification rate for assigned batches.
- Continuous Improvement & Quality Assurance
- Capture feedback from trainees and stakeholders; continuously refine training methodology, materials, delivery.
- Work with SSC / assessment agencies for audits, compliance, quality checks, and process adherence.
- Capture feedback from trainees and stakeholders; continuously refine training methodology, materials, delivery.
Trainer Qualification, Education & Experience (as per NSQF / Sector Skill Council norms)
Based on model curricula / SSC guidelines (for Customer Care / Telecom / Call Centre roles)
|
Parameter |
Requirement |
|
Educational Qualification |
Graduate in any discipline (or as defined by SSC for this job role) |
|
Domain / Industry Experience |
Minimum 1 year of relevant experience in customer care, call center, telecom service, or related domain |
|
Training Experience |
Some prior exposure to training / teaching / facilitation (preferred) |
|
TOT Certification |
Must hold TOT (Trainer of Trainers) certification from the respective Sector Skill Council for the relevant Job Role / QP (or be eligible / certified) |
|
Other Certification |
Domain / platform / role-specific certifications as required by SSC |
|
Competencies / Skills |
Excellent communication, presentation skills, ability to engage trainees, strong interpersonal skills, patience, result orientation, ability to mentor and counsel candidates |
Desired Attributes / Soft Skills
- Clear, confident spoken English / local language capability
- Good attitude and approachability — able to connect with trainees
- Ability to adapt teaching style to diverse learners
- Strong organizational and documentation skills
- Analytical mindset to identify learning gaps and design interventions
- Passion for skilling, coaching, and achieving high results
- Commitment to quality, punctuality, and discipline
Working Conditions & Terms
- Role location: Latihar, Jharkhand (on-ground when batches run)
- Interview mode: Online
- Training batches may run in shifts / flexible hours
- Travel as needed (if assessment / SSC visits demand)
- Remuneration: To be discussed (based on experience and certification)
- Contractual / project based / full-time (specify as per your internal policy)
Education Qualification
Education Level : Bachelor's Degree
Technical Education : N/A
Certificate : TOT Certified in Customer Care Executive
Industrial Certificate : Experience
Required Skills and Abilities
Key Skills
Excellent communication skills, Teamwork and collaboration, Problem-solving ability and decision-making, Positive attitude and customer-first approach, Active listening and empathy
Other Skills
Time Management
Language Requirement
- English - Reading, Writing, Speaking
- Hindi - Reading, Writing, Speaking
Jobs Company Details
Company Name : Daksya Academy Private Limited
About Company
Daksya Academy Private Limited is a leading skill development and training organization committed to empowering individuals with practical knowledge, industry-oriented skills, and professional excellence. Established with a vision to bridge the gap between education and employability, the academy provides comprehensive training programs designed to meet the evolving demands of industries and communities.
We specialize in delivering high-quality vocational training, corporate learning solutions, and government-sponsored skill development initiatives under various flagship schemes. With a strong focus on innovation, experiential learning, and result-driven methodologies, Daksya Academy ensures that learners are equipped with the right blend of technical expertise, soft skills, and workplace readiness.
Our team comprises experienced trainers, subject matter experts, and industry professionals dedicated to fostering growth and transformation. Through state-of-the-art infrastructure, customized training modules, and a learner-centric approach, we aim to create a workforce that is future-ready and globally competitive.
At Daksya Academy Private Limited, we believe in “Transforming Skills into Success†by nurturing talent, enhancing employability, and contributing to the nation’s vision of skill empowerment.
Contact Person : Isha
Contact Email ID : admin@skillcouncils.com
Contact Number : +91 89208 11005
Address : Latihar, Jharkhand
Company Website : N/A
