Job Title: Trainer – Guest Service Associate (Front Office) (THC/Q0102)

Company: Bala ji Skills

Location: Vaishali, Bihar (Interview mode: Online)

Reporting to: Training Manager / Head of Training

Job Purpose / Role Summary

The Trainer will be responsible for training candidates in line with the Qualification Pack (QP) THC/Q0102 for Guest Service Associate (Front Office) as per NSQF Level 4, ensuring high standards of learning, assessment readiness, attendance and certification. The Trainer must be TOT (Training of Trainers) certified by the relevant Sector Skill Council and must help ensure almost 95% result assurance.

Key Responsibilities

1. Candidate Counselling
   • Conduct pre-training counselling for candidates: eligibility, course expectations, outcomes.
   • Help candidates understand the demands of the job role and motivate them toward success.
2. Training Delivery
   • Deliver theory & practical sessions as per the module curriculum designed by the Sector Skill Council (THC).
   • Use appropriate training aids, role-plays, simulations, etc.
   • Ensure Health, Hygiene, Safety, Service Standards & all NOS (National Occupational Standards) modules are covered.
3. Monitoring Attendance and Discipline
   • Maintain attendance records.
   • Ensure punctuality, discipline, and maintenance of learning environment among trainees.
4. Daily MIS Reporting
   • Submit daily reports covering attendance, class progress, issues, planned vs. achieved tasks.
5. Pre-Assessment
   • Conduct pre-assessment of candidates to identify learning gaps.
   • Use the results of pre-assessment to adapt / plan remedial sessions.
6. Assessment & Certification Preparation
   • Prepare trainees for final assessments by the Sector Skill Council / Assessing Agency.
   • Organize mocks, revision, practical and theory practice.
7. Motivation for Placement & Good Grades
   • Encourage trainees to aim for high grades and assist them to get job placements.
   • Provide soft skills, interview preparation, grooming, etc.
8. Result Guarantee
   • Target: Ensure 95% pass rate.
   • Implement quality checks, remedial support to achieve the target.

Educational Qualification, Trainer Qualification & Experience

Based on NSQF, THSC / THC requirements for Trainer of Guest Service Associate (Front Office) (THC/Q0102). The following is aligned with THSC model curriculum, Qualification Pack v5.0 etc.

Knowledge, Skills & Attributes

• Excellent communication skills (English & local languages); good presentation skills
• Strong interpersonal skills; ability to motivate and counsel candidates
• Good understanding of Hospitality / Front Office process: check-in / check-out, reservation, guest services, billing etc.
• Ability to use training tools, digital aids, simulations.
• Attention to detail, discipline, punctuality, professional grooming.
• Ability to maintain confidential information, guest privacy standards.
• Soft skills: customer orientation, service mindset, empathy, problem solving.

Performance Metrics (KPIs)

• % attendance of candidates
• Completion of modules as per schedule
• Daily MIS reporting – accuracy & timeliness
• Pre-assessment outcomes & improvement of trainees
• Final assessment pass rate (target ≥ 95%)
• % of candidates achieving good grade (e.g., above defined cutoffs)
• % of candidates placed in jobs

How to Apply

• Submit CV demonstrating industry & training experience (with domain specialization)
• Provide copy of TOT certification
• Interview will be conducted online

Education Level : No Formal Education

Technical Education : N/A

Certificate : TOT Certified in Guest ServiService associate (Front Office)

Industrial Certificate : Experience

Key Skills
Hospitality & Front Office Management, Customer Relationship Management (CRM), Training Delivery & Classroom Management, Daily MIS & Training Documentation, Soft Skills & Personality Development

Other Skills
Time Management

• English - Reading, Writing, Speaking
• Hindi - Reading, Writing, Speaking