Job Description – Front Desk Receptionist
Job Title: Front Desk Receptionist
Company: Prithvi Hotels Guj Pvt. Ltd.
Location: Maninagar, Ahmedabad
Job Type: Full-time
Experience Required: Minimum 1–3 years (Hospitality/Front Desk experience preferred)
Qualification: Graduate (Diploma/Certification in Hospitality Management)

Job Summary

Prithvi Hotels Guj Pvt. Ltd. is looking for a dynamic, well-groomed, and customer-oriented Front Desk Receptionist who will serve as the first point of contact for guests. The role requires handling guest interactions, managing reservations, coordinating with other departments, and ensuring a seamless hospitality experience.

Key Responsibilities

• Warmly greet and welcome guests upon arrival with a professional and courteous attitude.
• Manage the check-in and check-out process efficiently and accurately.
• Handle room bookings, cancellations, and reservations using hotel software.
• Answer phone calls, respond to guest inquiries, and redirect calls as necessary.
• Provide guests with information regarding hotel services, local attractions, transportation, and dining options.
• Maintain guest records, process billing, and manage payments securely.
• Handle guest complaints and resolve issues promptly while maintaining high service standards.
• Coordinate with housekeeping, room service, and other departments for guest needs.
• Maintain cleanliness and organization of the reception area.
• Perform general administrative tasks such as filing, data entry, and report generation.

Requirements

• Minimum 1–3 years of proven experience as a receptionist, front desk associate, or in customer service/hospitality.
• Strong knowledge of MS Office and hotel management software
• Excellent communication skills in English, Hindi, and Gujarati.
• Well-groomed with a pleasant personality and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work calmly under pressure and manage demanding situations.
• Graduate degree (Hospitality diploma/certification preferred).
• Flexibility to work in rotational shifts, weekends, and holidays.

Why Join Us?

• Work in a professional, friendly, and supportive environment.
• Opportunities to grow and advance within the hospitality industry.
• Attractive perks and benefits along with industry-standard salary.
• Convenient workplace located in the heart of Maninagar, Ahmedabad.

Education Level : Bachelor's Degree

Technical Education : N/A

Certificate : N/A

Industrial Certificate : Experience

Key Skills
Guest Handling & Hospitality, Telephone Etiquette, Team Collaboration & Coordination, Multitasking & Time Management, Communication & Interpersonal Skills, Customer Service Excellence

Other Skills
Time Management

• English - Reading, Writing, Speaking
• Hindi - Reading, Writing, Speaking