Job Title: Trainer – Managing Point of Sales (POS) (LFS/MCr-0007)

Location: Ranchi, Jharkhand
Company: Study Matrix

Summary:

Study Matrix is seeking a TOT-certified Trainer for the Managing Point of Sales (POS) micro-credential (LFS/MCr-0007). The ideal candidate will be proficient in sales processes, adept at using point-of-sale systems, and skilled in delivering immersive, practical training. With a focus on enhancing customer experience, handling diverse payment modes, and leveraging data for performance insights, you will empower learners to confidently manage POS operations in modern retail environments.

Key Responsibilities:

• Deliver NSQF-aligned training following the LFS/MCr-0007 module on managing POS operations.
• Provide hands-on demonstrations of POS systems—covering cash, card, and mobile payments.
• Train participants in sales processes, transaction accuracy, error handling, refunds, and security.
• Emphasize customer experience excellence with best-practice service and communication skills.
• Guide learners in multi-payment handling, troubleshooting discrepancies, and reconciliation.
• Train on leveraging sales transaction data for decision-making and operational improvements.
• Assess trainee performance, give feedback, and ensure readiness for real-world POS environments.

Qualifications & Trainer Requirements (as per NSQF):

From the official NSQF listing for LFS/MCr-0007 (“Managing Point of Sales (POS)”):

• Educational Eligibility:
  • Pursuing the 1st year of an undergraduate program in a relevant field; OR
  • Completed a 3-year diploma (after 12th) in a relevant field; OR
  • Completed a 2-year diploma (after 12th) in a relevant field
• NSQF Level & Duration:
  • Level 4.5, category II. The module includes 22 hours theory and 8 hours of practical sessions
• Trainer Certification:
  • Must be TOT-certified in the relevant SSC-aligned trainer program. (Though not specified in the source, this is a mandatory requirement.)
• Experience:
  • It’s recommended that trainers have relevant experience in retail POS operations or training delivery. (While LSSSDC defines the qualification pack structure, best practice guidelines typically expect 1–2 years of POS or retail training experience.)

Skills & Competencies:

1. Sales Process Mastery – Capable of teaching end-to-end POS transaction flows.
2. Tech-Driven POS Training – Comfortable with POS hardware/software to conduct live demos.
3. Customer Experience Excellence – Ability to instill professional, customer-friendly behaviors.
4. Multi-Payment Handling Skills – Proficiency in teaching handling of diverse payment forms and troubleshooting.
5. Hands-on Demonstrations – Adept at practical, interactive training methods for adult learners.
6. Data-Driven Decision Making – Guide learners to use transaction data for insights and improvements

Education Level : Bachelor's Degree

Technical Education : N/A

Certificate : TOT Certified in Managing Point of Sales (POS)

Industrial Certificate : Experience

Key Skills
Retails Sales Management, Point of Sales (POS) Operations, Customer Services & Engagement, Upselling & Cross Selling Techniques, Communication skills.

Other Skills
Time Management

• English - Reading, Writing, Speaking
• Hindi - Reading, Writing, Speaking