- Ranchi (India)
Trainer - IT Customer Care Executive
Skill Development
TOT Certified Trainer
Jobs Description
Job Title: Trainer – IT Customer Care Executive (SSC/Q2217)
Location: Ranchi, Jharkhand
Company: Study Matrix
Summary:
Study Matrix is seeking a TOT-certified Trainer for the IT Customer Care Executive (SSC/Q2217) job role. The trainer will be responsible for delivering NSQF-aligned, industry-relevant training to prepare candidates for IT-enabled customer service roles. The ideal candidate will have hands-on IT expertise, strong customer service knowledge, and proven training delivery skills. This position offers an opportunity to shape the careers of aspiring professionals by combining technical skills, customer-centric service, and workplace readiness.
Key Responsibilities:
- Deliver high-quality training as per SSC/National Occupational Standards for IT Customer Care Executive (QP SSC/Q2217).
- Train learners in IT tools, digital communication, troubleshooting, and customer service processes.
- Ensure adherence to NSQF frameworks, SSC curriculum, and assessment practices.
- Coach trainees on customer empathy, active listening, and problem resolution.
- Develop digital communication skills for calls, chats, and emails.
- Track and assess trainee performance, providing constructive feedback.
- Prepare candidates for workplace readiness, professional behavior, and employability skills.
Qualifications & Requirements (as per NSQF):
- Education: Diploma/Degree in Electronics, IT, Computer Science, or related field.
- Industry Experience: Minimum 2 years in electronics/IT customer care or helpdesk roles.
- Training Experience: Minimum 1 year delivering training in customer care or IT technical domains.
- Certification: TOT (Training of Trainers) certification for IT Customer Care Executive or equivalent SSC-aligned job role with minimum 80% score.
Skills & Competencies:
- Hands-on IT Knowledge – Ability to train on technical tools and systems.
- TOT Certified Excellence – Demonstrated expertise in SSC-based training delivery.
- Customer-Centric Training – Focus on service quality and customer satisfaction.
- Digital Communication Mastery – Strong verbal and written communication skills.
- Performance-Driven Approach – Ability to meet training KPIs and improve learner outcomes.
- Workplace Readiness Focus – Instilling professionalism and industry expectations.
Education Qualification
Education Level : Bachelor's Degree
Technical Education : Diploma
Certificate : TOT Certified in IT Customer Care Executive
Industrial Certificate : Experience
Required Skills and Abilities
Key Skills
Live Chat & Ticket Handling, Complaint Resolution & Escalation Handling, TIme management & Multitasking, Customer Empathy & Active Listening
Other Skills
Time Management
Language Requirement
- English - Reading, Writing, Speaking
- Hindi - Reading, Writing, Speaking
Jobs Company Details
Company Name : Study Matrix
About Company
Study Matrix is a leading skill development and training organization committed to empowering individuals with industry-relevant knowledge and practical expertise. We specialize in delivering high-quality vocational, corporate, and government-sponsored training programs designed to meet the evolving needs of the modern workforce.
With a strong focus on innovation, learner engagement, and measurable outcomes, Study Matrix collaborates with Sector Skill Councils, industry partners, and educational institutions to provide NSQF-aligned courses that enhance employability and career growth. Our experienced trainers, advanced learning methodologies, and robust infrastructure ensure that every learner gains the skills and confidence required to excel in their chosen field.
Our mission is to bridge the gap between education and employability, fostering a skilled talent pool that drives business success and economic growth.
Contact Person : Isha
Contact Email ID : admin@skillcouncils.com
Contact Number : +91 89208 11005
Address : Ranchi, Jharkhand
Company Website : N/A
