- Shajapur (India)
Service Manager
Automotive
Service Manager
Jobs Description
Job Title: Service Manager
Company: Rathi Motors Pvt. Ltd.
Location: Shajapur (Madhya Pradesh)
Qualification: Graduate / Diploma Holder
Experience: Must be experienced in automotive service management
Industry: Automotive
Job Summary:
Rathi Motors Pvt. Ltd. is seeking an experienced and dynamic Service Manager to oversee the daily operations of our service workshop. The ideal candidate must have strong technical expertise, exceptional leadership skills, and a customer-first mindset to ensure optimal service delivery and customer satisfaction.
Key Responsibilities:
1. Workshop & Operations Management
- Manage end-to-end service workshop operations, ensuring timely vehicle servicing and quality control.
- Monitor service workflow and assign tasks to technicians for optimal productivity.
- Ensure compliance with manufacturer service processes and safety standards.
2. Team Handling & Training
- Lead, motivate, and manage a team of technicians, service advisors, and support staff.
- Conduct regular training programs for technical upgrades and customer handling skills.
- Evaluate team performance and implement strategies for continuous improvement.
3. Performance Improvement & Reporting
- Track key performance indicators (KPIs) like turnaround time, customer satisfaction scores, and revenue targets.
- Generate daily, weekly, and monthly performance reports for management review.
- Identify areas of improvement and implement corrective actions.
4. Spare Parts & Inventory Management
- Coordinate with the parts department to ensure timely availability of required spares.
- Monitor inventory levels and reduce wastage or overstocking.
- Ensure cost-effective procurement and usage of spare parts.
5. Technology & Tools
- Leverage diagnostic tools, service software, and CRM systems for efficient operations.
- Stay updated with the latest automotive technologies and service equipment.
- Promote usage of digital platforms for job card creation, tracking, and billing.
6. Customer Service & Experience
- Resolve escalated customer complaints and ensure timely follow-ups.
- Enhance customer satisfaction through proactive communication and service excellence.
- Build long-term relationships with clients to encourage repeat business and referrals.
Key Skills Required:
- In-depth knowledge of workshop operations and vehicle servicing
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Problem-solving and analytical mindset
- Proficiency in service management tools and MS O
Education Qualification
Education Level : High School Diploma or Equivalent
Technical Education : Diploma
Certificate : N/A
Industrial Certificate : Experience
Required Skills and Abilities
Key Skills
Final Quality Inspection, MIS & Daily Service Reports, KPI Monitoring & Analysis, Training & Staff Development, AMC & Service Follow-up, Client Retention & Loyalty Program
Other Skills
Time Management
Language Requirement
- English - Reading, Writing,
- Hindi - Reading, Writing, Speaking
Jobs Company Details
Company Name : Rathi Motors Pvt Ltd
About Company
Rathi Motors Pvt. Ltd. is a leading name in the Indian automotive industry, known for its commitment to excellence, customer-centric approach, and innovative mobility solutions. Established with a vision to redefine the automobile retail experience, the company has steadily grown into a trusted brand among vehicle buyers and owners.
As an authorized dealership for renowned automotive brands, Rathi Motors offers a comprehensive range of vehicles including passenger cars, commercial vehicles, two-wheelers, and electric mobility options. The company also provides end-to-end services such as financing assistance, insurance solutions, servicing, genuine spare parts, and accessories — making it a one-stop destination for all automotive needs.
Driven by a team of experienced professionals and guided by strong ethical values, Rathi Motors has consistently delivered quality service and built lasting relationships with its customers. With a network of showrooms, service centers, and touchpoints, the company is committed to bringing convenience, reliability, and trust to every transaction.
Whether you're purchasing your first vehicle or maintaining your trusted ride, Rathi Motors Pvt. Ltd. promises unmatched value, integrity, and satisfaction.
Contact Person : Ankur Deshmukh
Contact Email ID : hx@rathimotors.in
Contact Number : 91xxxxx81
Address : N/A
Company Website : https://www.rathimotors.com/
