- Pratapgarh (India)
Trainer - Customer Care Executive
Skill Development
TOT Certified Trainer
Jobs Description
Job Title: Customer Care Executive (ELE/Q4603)
Company Name: Shivam Foundation
Location: Pratapgarh, Uttar Pradesh
Interview Mode: Online
Employment Type: Full-Time / Project-Based
About Shivam Foundation
Shivam Foundation is committed to empowering communities through education, skill development, and livelihood initiatives. We are looking for a dynamic, TOT-certified trainer who believes in transformation through training to deliver the Customer Care Executive program under the Electronics Sector.
Required Qualification & Experience (As per NSQF Level 4 – ELE/Q4603):
- Educational Qualification:
Graduate in any discipline from a recognized university (preferred fields: Business Administration, Electronics, Communication, or equivalent) - Professional Certification:
Mandatory TOT Certified Trainer by the Electronics Sector Skills Council of India (ESSCI) for QP ELE/Q4603 - Experience:
- Minimum 2 years of industry experience in customer service, call center, or BPO domain
- Minimum 1 year of training experience preferred
- Minimum 2 years of industry experience in customer service, call center, or BPO domain
Roles and Responsibilities:
- Trainer with a Mission, Not Just a Role
Deliver high-impact training to youth using innovative, learner-centric methodologies - Empowering Youth Through Your Skills and Service
Build the confidence and employability of trainees through domain and soft skill sessions - Delivering NSQF-Aligned Excellence
Conduct training as per QP-NOS standards and NSQF Level 4 guidelines - Holistic Skill Development
Equip learners with industry-relevant communication, customer handling, CRM, and complaint resolution skills - Change Lives, One Trainee at a Time
Mentor and track the progress of each trainee, addressing individual learning needs - Be the Face of Hope and Growth
Serve as a role model and motivational leader for the batch
Key Skills:
- Strong facilitation and communication skills
- Knowledge of CRM tools and customer interaction systems
- Digital skills for online/hybrid training delivery
- Ability to connect with and inspire youth from diverse backgrounds
Education Qualification
Education Level : Bachelor's Degree
Technical Education : N/A
Certificate : N/A
Industrial Certificate : Experience
Required Skills and Abilities
Key Skills
Empathy and Patience, Basic Computer Literacy, Team Collaboration, Adaptability, Emotional Intelligence, Service-Oriented Mindset
Other Skills
Problem Solving
Language Requirement
- English - Reading, Writing, Speaking
- Hindi - Reading, Writing, Speaking
Jobs Company Details
Company Name : Shivam Foundation
About Company
Shivam Foundation is a not-for-profit organization dedicated to uplifting underprivileged communities through impactful initiatives in education, healthcare, skill development, and social welfare. Founded with a deep commitment to inclusive growth and social transformation, the foundation works tirelessly to create opportunities for those who need them most. At Shivam Foundation, we believe that sustainable change begins at the grassroots level. Our programs are designed to address core issues such as child education, women empowerment, livelihood generation, sanitation, and community health. With a team of passionate professionals and volunteers, we collaborate with local communities, government bodies, and partner organizations to implement holistic and scalable development models. We strive to bring dignity, equality, and self-reliance to every individual we serve, ensuring that no one is left behind in the journey toward progress.
Contact Person : Isha
Contact Email ID : admin@skillcouncils.com
Contact Number : +91 89208 11005
Address : Pratapgarh, Uttar Pradesh
Company Website : N/A
