🛡️ Job Title: Duty Officer

🏢 Company: PVR INOX Ltd

📍 Location: Anakapalli, Andhra Pradesh

📝 Job Description:

PVR INOX Ltd is looking for a proactive and experienced Duty Officer to oversee operations, ensure compliance, and lead the team during live operations. The ideal candidate must be a graduate with solid experience in operations management—preferably in cinema, hospitality, aviation, or retail—and possess excellent situational awareness, crisis-handling abilities, and a hands-on leadership approach.

As the Duty Officer, you will be the nerve center of daily operations, ensuring that your assigned location is safe, fully equipped, and functioning efficiently. You are the first responder and final authority when the unexpected happens—and the bridge between chaos and control.

✅ Eligibility Criteria:

• Education: Graduate in any discipline (Hospitality/Management preferred)
• Experience: Minimum 2–4 years in a similar role (cinema, hotel, airport, mall, or retail operations)
• Language: Proficient in Telugu, Hindi & English

🎯 Key Responsibilities:

1. Mastermind of Crisis Control – Lead emergency response, handle conflict resolution, and escalate critical issues with calm authority.
2. The Pulse of the Organization – Monitor all operational touchpoints including crowd management, security, hygiene, and service efficiency.
3. The Bridge Between Chaos and Control – Act as the key link between departments and senior management for real-time updates and interventions.
4. First Responder, Final Authority – Be the go-to person during high-pressure situations; take decisive actions that uphold brand standards and safety.
5. Situational Awareness Extraordinaire – Maintain a vigilant eye across premises, predict and prevent risks, and lead proactive corrections.
6. Equip & Enable Teams – Ensure that all units under your supervision are fully operational, staff are briefed, and essential tools/supplies are in place.
7. Guest Experience Oversight – Interact with guests, manage escalations, and maintain a high level of customer satisfaction at all times.
8. Report & Record – Maintain daily activity reports, incident logs, and coordinate with HR, tech support, and facility management.

🧩 Key Skills Required:

• Strong leadership and team supervision
• Excellent communication and problem-solving
• Operations & resource management
• Emergency response & safety protocol
• Tech-savvy (CCTV, reporting tools, POS familiarity)
• Guest service orientation

🎬 Why Join PVR INOX Ltd?

At PVR INOX, we don’t just screen movies—we craft experiences. As a Duty Officer, you’ll be at the front lines of customer satisfaction and operational success. Join us and be part of India's largest and most dynamic cinema entertainment brand.

Education Level : Bachelor's Degree

Technical Education : N/A

Certificate : N/A

Industrial Certificate : Experience

Key Skills
Crisis-toC-continuity Mindset, Leadership without EGO, Operational Coordination, Command Communication, Problem Solver Extraodinaire

Other Skills
Time Management

• English - Reading, Writing, Speaking
• Hindi - Reading, Writing, Speaking