Job Title:

Trainer – Guest Service Associate (Front Office) (THC/Q0102)

Location:

Vaishali, Bihar
Interview Mode: Online

Job Summary:

We are seeking a TOT Certified Trainer for the job role of Guest Service Associate (Front Office) – THC/Q0102 under the Tourism & Hospitality Sector Skill Council (THSC). The Trainer will be responsible for delivering high-quality training aligned with the NSQF curriculum, ensuring maximum participation, and guiding candidates through certification and placement.

Eligibility Criteria:

Mandatory Requirements:

• TOT Certification in Guest Service Associate (Front Office) – THC/Q0102 from THSC is compulsory.

Educational Qualification (as per NSQF Level 4 - THC/Q0102):

• Graduate in Hotel Management / Hospitality / Tourism
  or
• Diploma in Hotel Management / Hospitality / Tourism with relevant experience

Experience:

• Minimum 2-3 years of industry experience in front office operations or guest services
• Minimum 1 year of training/teaching experience in hospitality or related domain preferred
• Fluency in English and Hindi required

Key Responsibilities:

1. Counsel and guide candidates on career prospects, learning paths, and the hospitality industry
2. Deliver interactive training sessions based on the THSC curriculum
3. Maintain daily attendance records and ensure punctuality and discipline
4. Prepare and submit daily MIS and training progress reports
5. Conduct pre-assessments to gauge candidate readiness
6. Train and support candidates for final assessments and certifications
7. Motivate and mentor candidates to achieve high scores and successful placements
8. Ensure 95% result guarantee through continuous monitoring and improvement
9. Collaborate with the team to ensure placement linkages and career progression for students

Key Skills Required:

• Excellent communication and interpersonal skills
• In-depth knowledge of front office operations (check-in/check-out, reservations, customer service)
• Training delivery and classroom management
• Strong organizational and reporting abilities
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Ability to inspire and engage young learners

Salary & Benefits:

• Competitive salary as per industry standards
• Certification and experience-based incentives
• Opportunity to contribute to skill development at the grassroots level

Education Level : Bachelor's Degree

Technical Education : N/A

Certificate : TOT Certified in Guest Service Associate (Front Office)

Industrial Certificate : Experience

Key Skills
Customer Service Skills, Technical & Computer Skills, Front Desk Operations, Soft Skills, Team & Coordination, Problem Solving.

Other Skills
Time Management

• English - Reading, Writing, Speaking
• Hindi - Reading, Writing, Speaking