We are seeking a highly motivated and detail-oriented Customer Service Representative (CSR) to join our team. The CSR will act as a liaison between the company and its customers, assisting with inquiries, resolving complaints, processing orders, and providing excellent service to ensure customer satisfaction and retention.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a prompt and courteous manner.
• Provide information about products, services, policies, and procedures.
• Process orders, forms, applications, and requests accurately.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
• Collaborate with other departments to resolve complex customer issues.
• Stay updated on product knowledge, company policies, and procedures.
• Identify and escalate priority issues to the appropriate team or supervisor.
• Meet individual and team performance metrics and service goals.

Education Level : Bachelor's Degree

Technical Education : N/A

Certificate : N/A

Industrial Certificate : Experience

Key Skills
Problem-Solving Abilities, Technical & Product Knowledge, Attention to Detail, Adaptability, Team Collaboration

Other Skills
Problem Solving

• English - Reading, , Speaking
• Hindi - Reading, , Speaking