The Retail Sales Associate is responsible for delivering excellent customer service, maximizing sales, and ensuring a positive shopping experience for all customers. This role involves helping customers find the products they need, processing transactions, maintaining store cleanliness, and achieving sales goals.

Key Responsibilities:

• Greet customers warmly and provide exceptional service.
• Assist customers in locating products, offering suggestions and product information.
• Maintain up-to-date knowledge of products, promotions, and store policies.
• Process sales transactions accurately and efficiently using POS systems.
• Handle returns, refunds, and exchanges in a courteous and timely manner.
• Keep shelves stocked, clean, and well-organized.
• Assist in receiving and tagging merchandise.
• Meet or exceed individual and team sales targets.
• Handle customer complaints or concerns professionally, escalating when necessary.
• Maintain a neat and professional appearance in compliance with company dress code.
• Support visual merchandising and promotional displays.
• Participate in regular inventory counts and stock management.

Education Level : High School Diploma or Equivalent

Technical Education : N/A

Certificate : N/A

Industrial Certificate : Experience

Key Skills
Customer Service Skills, Sales Skills, Product Knowledge, Technical skills, Organizational & Time Management, Adaptability & Problem-Solving

Other Skills
Teamwork

• English - Reading, , Speaking
• Hindi - Reading, , Speaking