The Duty Manager oversees daily operations, ensuring smooth and efficient service delivery across departments during assigned shifts. They act as the senior representative on duty, handling customer issues, staff management, and operational concerns to maintain high standards of service and safety.
Key Responsibilities:
1) Oversee all aspects of operations during the assigned shift.
2) Ensure that customer service is consistently high, resolving complaints and issues promptly.
3) Supervise and support all staff on duty, ensuring they are performing their roles efficiently.
4) Conduct regular floor walks to monitor operational standards, staff performance, and customer satisfaction.
5) Handle emergencies, incidents, and accidents following company policies and procedures.
6) Ensure compliance with health and safety, security, and company policies.
Education Level : Bachelor's Degree
Technical Education : Diploma Hotel Management
Certificate : N/A
Industrial Certificate : Experience
Key Skills
Technical Skills, Attention to Detail, Problem-Solving, Organizational Skills, Time Management.
Other Skills
Leadership
Company Name : PVR Inox Ltd Hyderabad
About Company
PVR INOX Limited is an Indian multiplex chain. It was formed in 2023 as a result of the merger between PVR Cinemas and INOX Leisure Limited. PVR pioneered the multiplex revolution in India by establishing the first multiplex cinema in 1997 at Vasant Vihar, New Delhi. In 2022, PVR Cinemas achieved the milestone of completing 25 years in the business.
Contact Person : Rahman
Contact Email ID : rahman.sharjil@pvrcinemas.com
Contact Number : 9676156510
Address : 5th Floor, Hyderabad Central Mall, Punjagutta Cross Road, Punjagutta, Hyderabad, Telangana 500082
Company Website : N/A
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