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- Patna (India)
Trainer - Customer Care Executive
Skill Development
TOT Certified Trainer
Jobs Description
The Customer Care Executive is responsible for providing exceptional service to customers, addressing inquiries, resolving complaints, and ensuring customer satisfaction across various communication channels such as phone, email, and live chat. This role is crucial in enhancing the customer experience and building long-term customer relationships. The executive should be empathetic, responsive, and well-informed to support customer needs.
Key Responsibilities:
- Customer Support:
- Problem Solving:
- Order & Account Management:
- Sales Support:
- Quality Assurance:
- Documentation and Reporting:
- Collaboration and Teamwork:
Education Qualification
Education Level : Bachelor's Degree
Technical Education : N/A
Certificate : TOT Certified in Customer Care Executive.
Industrial Certificate : N/A
Required Skills and Abilities
Key Skills
Communication, Empathy, Technical proficiency, Time management, Problem-solving.
Other Skills
Creativity
Language Requirement
- English - Reading, Writing, Speaking
- Hindi - Reading, Writing, Speaking
Jobs Company Details
Company Name : Medhavi Foundation
About Company
Medhavi Foundation is an Education and Skill Development organisation founded in 2012 by IIT Alumni with a vision to bridge the gap between demand and supply of skilled manpower across vocational streams. Medhavi is driven by the commitment to develop the vocational skill manpower base in India by deploying a unique combination of best-in-class learning technologies, expert trainers in various streams and a nation-wide network of high-quality model skills training centres.
Contact Person : Isha
Contact Email ID : admin@skillcouncils.com
Contact Number : 8595401953
Address : Patna, Bihar
Company Website : https://www.skillcouncils.com/index.php
